Role Overview

Lead global IT Infrastructure Operations and IT Service Management (ITSM) in a captive enterprise environment

, ensuring reliability, automation, and customer‑centric service delivery across 1000+ servers, Oracle PL/SQL databases, hybrid cloud, and global service desk functions.

Key Responsibilities

- Drive 24/7 infrastructure availability, resiliency, and modernization across data centers, cloud, and networks.

- Govern enterprise architecture roadmaps and oversee large‑scale deployment projects.

- Lead ITIL processes (Incident, Problem, Change, Service Request) and global Helpdesk operations.

- Implement automation (IaC, monitoring, observability) to reduce manual work and accelerate delivery.

- Manage vendor governance, risk compliance, and IT audit readiness.

- Build and mentor global teams

,



fostering operational excellence and continuous improvement.

Ideal Candidate

- 20+ years of IT Infrastructure & ITSM leadership in captive enterprise setups

.

- Proven experience managing

1000+ servers and

Oracle PL/SQL database environments

.

- Solid background in automation (Terraform, Ansible, Python) and enterprise monitoring tools.

- Deep expertise in hybrid infrastructure (cloud/data center/network/storage).

- ITIL v3/v4 certification preferred; MBA or advanced degree a plus.

- Exceptional communication and cross‑functional leadership skills with global team management experience.

📌 Senior Director – IT Infrastructure Operations & Service Management/1.2C+/Should be currently working in an IT Captive set-up@ Chennai
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📍 Chennai