About EnglishYaari

EnglishYaari is an online English learning platform that helps learners improve their communication skills, fluency, and confidence through personalised one-on-one sessions with experienced tutors.

Role Overview

We are looking for a proactive and organised Support Executive to manage day-to-day operations, handle learner and tutor queries, and support sales and renewals.

The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to manage multiple responsibilities in a fast-paced environment.

Key Responsibilities

- Manage learner and tutor queries through calls, chats, and emails, ensuring timely and effective resolution.
- Oversee day-to-day operations, tutor coordination, onboarding, and follow-ups on pending tasks and feedback.
- Address learner concerns, provide relevant guidance, and ensure a smooth learning experience.
- Follow up with existing learners for plan renewals and contribute to learner retention.
- Collaborate with internal teams, including Sales, Tutor Operations, and Tech, to resolve issues and streamline processes.
- Maintain accurate records of customer interactions, follow-ups, renewals, and support-related activities.




- Work towards achieving Learner and tutor satisfaction goals, along with renewal targets, through effective communication and consistent follow-ups

Requirements

- Strong verbal and written communication skills in English and Hindi.
- Positive coordination, problem-solving, and multitasking abilities.
- Comfortable handling customer conversations, follow-ups, and sales-related responsibilities.
- Familiarity with Google Sheets, Excel, CRM tools, and communication platforms.
- Ability to adapt to a fast-paced work environment and take ownership of responsibilities.
- A goal-oriented mindset with the ability to build rapport and guide customers effectively.
- A bachelor's degree in any discipline.
- Prior experience in sales, counselling, customer support, operations, or EdTech will be an added advantage.

What We Offer

- Competitive salary with performance-based incentives.
- Career growth and development opportunities within the organisation.
- Learning opportunities, including free EnglishYaari sessions.
- A collaborative startup environment that appreciates and rewards ownership, initiative, and contributions to team growth.

📌 Senior Customer Support Representative (India)
🏢 EnglishYaari: English For Professionals
📍 India