Key Responsibilities and Requirements:

- Communication Skills: Excellent verbal and written communication skills.

- UK English & Market Knowledge: Strong command of UK English, with a valuable understanding of UK customer expectations and market practices.

- Email Support: Ability to manage customer queries and provide professional, accurate, and timely email responses.

- Voice Support: Experience handling inbound and outbound customer calls professionally.

- Chat Support: Ability to manage live chat interactions and resolve customer queries efficiently.

- UK GDPR Knowledge: Understanding of UK GDPR guidelines and data protection practices when handling customer information.

- Logistics Knowledge: Familiarity with logistics operations, shipment tracking, delivery queries, returns,



and related customer concerns.

- E-commerce Experience: Previous experience in e-commerce customer service, including order management, refunds, returns, and delivery-related queries.

Pay: ₹500,000.00 - ₹600,000.00 per year

Application Question(s)

- Do you have experience in e-commerce customer service, including order management, refunds, returns, and delivery-related queries?

- Do you have experience in handling UK customers?

- Are you okay with rotational shift ?

- Do You have experience in blended process ?

Work Location: In person

📌 Senior Customer Service Representatives-Rotational Shift (Gurugram)
🏢 Fabel Services
📍 Gurugram