- Communication Skills: Excellent verbal and written communication skills.
- UK English & Market Knowledge: Strong command of UK English, with a good understanding of UK customer expectations and market practices.
- Email Support: Ability to manage customer queries and provide qualified, accurate, and timely email responses.
- Voice Support: Experience handling inbound and outbound customer calls professionally.
- Chat Support: Ability to manage live chat interactions and resolve customer queries efficiently.
- UK GDPR Knowledge: Understanding of UK GDPR guidelines and data protection practices when handling customer information.
- Logistics Knowledge: Familiarity with logistics operations, shipment tracking, delivery queries, returns,
and related customer concerns.
- E-commerce Experience: Previous experience in e-commerce customer service, including order management, refunds, returns, and delivery-related queries.
Pay: ₹500,000.00 - ₹600,000.00 per year
Application Question(s)
- Do you have experience in e-commerce customer service, including order management, refunds, returns, and delivery-related queries?
- Do you have experience in handling UK customers?
- Are you okay with rotational shift ?
- Do You have experience in blended process ?