Job Summary :

We are looking for an SAP Senior Consultant with hands-on experience in SAP Service Cloud Version 2 (SCV2) and/or SAP Enterprise Service Management (ESM). The candidate will be responsible for case management configuration, application support, troubleshooting, enhancements, and integration coordination.

Key Responsibilities :

- Configure case management, service requests, workflows, business rules, queues, notifications, and assignment logic.
- Troubleshoot application issues, manage incidents, perform root-cause analysis, and resolve defects.
- Coordinate with developers on enhancements, functional specifications, and change requests.
- Support integrations, APIs, data mapping, and synchronization issues.
- Perform functional,



regression, SIT, and UAT testing.
- Support releases, production validation, and maintain technical and functional documentation.

Mandatory Skills :

- Hands-on SAP SCV2 and/or SAP ESM experience.
- Robust knowledge of case management, workflows, business rules, and service request lifecycles.
- Application support, incident management, and troubleshooting experience.
- Understanding of APIs, integrations, functional testing, and release management.
- Strong analytical and communication skills.

📌 Senior Consultant - SAP Service Cloud (India)
🏢 Runmap Infotech
📍 India