To efficiently and effectively perform Billing and related TPA work assigned, including management of appropriate billing & collection of payments for TPA patients and other panel organization.
III. KEY RESPONSIBILITIES
Core Responsibilities
To be responsible for dispatching the TPA bills to respective company’s within TAT.
To be responsible for the handling of post discharge queries.
To be responsible for maintaining the outstanding tracker of TPA patients.
To be responsible for maintaining the ageing bills tracker of TPA patients.
To be responsible for keeping record for all correspondence done for TPAs.
To ensure accurate and timely submission of all monthly and daily reports.
To achieve high levels of customer satisfaction at each interaction.
To be responsible for maintenance of departmental records as per the NABH requirement.
To be responsible for effective utilization of hospital information system.
To display proactive cooperation and contribute to cordial inter and intra team relations,
solution orientation and team solidarity. Should be cost effective.
Should have total familiarity with all instructional manuals and operating procedures applicable to the role and in accordance with NABH protocols.
To participate in training programs to maintain and update the skilled knowledge.
Any other task assigned by the HOD from time to time.
IV. KEY PERFORMANCE INDICATORS
Measurable Deliverables
Demonstrated ability to maintain confidentiality
V. JOB REQUIREMENTS
Minimum Qualifications
10+2/ Graduate/ Any relevant diploma
Experience
2 to 4 years of relevant experience.
Behavioural Skills
Persuasive.
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Attention to detail.
Interpersonal and communication skills.
Initiative and adaptability.
Service Excellence
Team Player
Technical Skills
Problem solving and ingenuity.
Computer skills.
Language Skills
English & Hindi
VI. KEY INTERACTIONS
Key Internal Contacts
Key External Contacts
Chief of Medical Services
CNO
Nursing
Front office
Billing
IT
Finance
All HODs
Doctors
TPA/ Insurance Companies
Other Panel Organizations
Patients
Attendants