Job Title

Senior Application Support Engineer – Infor WMS & Infor ION (L3 Support)

Location

Bhubaneswar / Hybrid

Experience

5–10 Years

Employment Type

Full-Time

Role Overview

We are seeking an experienced Infor WMS & Infor ION L3 Support Engineer to provide advanced application support, troubleshooting, maintenance, and continuous improvement for Infor Warehouse Management System (WMS) and Infor Intelligent

Open Network (ION) integrations. The candidate will be responsible for handling complex production issues, root cause analysis, performance optimization, and supporting business-critical warehouse and integration processes.

The role requires close collaboration with business users, application teams,

infrastructure teams, and third-party vendors to ensure high system availability,

operational excellence, and customer satisfaction.

Key Responsibilities

Infor WMS Support

 Provide L3 production support for Infor WMS applications.

 Analyze and resolve complex incidents, defects, and system issues.

 Perform root cause analysis (RCA) and implement permanent fixes.

 Support inbound, outbound, inventory, replenishment, picking, packing, shipping,

cycle count, and warehouse execution processes.

 Review application logs, database records, and system transactions to diagnose issues.

 Participate in deployment, release validation, and production readiness activities.

 Support configuration changes and application enhancements.

 Monitor system health and proactively identify potential risks.

Infor ION Support

 Provide L3 support for Infor ION integrations and middleware components.

 Troubleshoot failed messages, workflows, document flows, and API integrations.

 Monitor and resolve integration failures across connected applications.

 Analyze XML, JSON, BODs (Business Object Documents), and message queues.





 Support ION workflows, event management, and API gateway integrations.

 Ensure reliable data exchange between enterprise systems.

Operational Excellence

 Support P1, P2, and critical production incidents within agreed SLAs.

 Participate in on-call support and major incident management.

 Prepare RCA reports and problem management documentation.

 Identify automation opportunities to improve operational efficiency.

 Maintain support documentation, knowledge base articles, and runbooks.

 Participate in service reviews and continuous improvement initiatives.

Stakeholder Management

 Work closely with business users, warehouse operations teams, and customer stakeholders.

 Provide technical guidance during issue resolution and change implementation.

 Coordinate with Infor support and other vendors when required.

 Communicate issue status, risks, and resolutions effectively.

Technical Skills

Mandatory

 Strong experience in Infor WMS support and administration.

 Strong experience in Infor ION integration support.

 Knowledge of warehouse management processes and supply chain operations.

 Experience troubleshooting integration failures and data synchronization issues.

 Strong SQL skills (Oracle / SQL Server).

 Experience with XML, JSON, REST APIs, Web Services, and middleware technologies.

 Understanding of application logs, monitoring tools, and system diagnostics.

 Experience with Incident,



Problem, and Change Management processes.

Preferred

 Experience with Infor CloudSuite Supply Chain solutions.

 Knowledge of Infor OS platform components.

 Experience with Azure, AWS, or cloud-based deployments.

 Familiarity with ServiceNow, Jira, or similar ITSM tools.

 Knowledge of automation and monitoring frameworks.

Required Functional Knowledge

 Warehouse Operations

 Inventory Management

 Order Fulfillment

 Inbound & Outbound Logistics

 Replenishment Processes

 Shipping & Receiving

 Supply Chain Management

 Enterprise Application Integrations

Qualifications

 Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.

 Relevant certifications in Infor WMS, Infor ION, Supply Chain, or ITIL are preferred.

Soft Skills

 Excellent analytical and problem-solving abilities.

 Strong communication and stakeholder management skills.

 Ability to work independently in a fast-paced support environment.

 Customer-focused mindset with strong ownership and accountability.

 Ability to handle critical incidents under pressure.

Success Metrics

 SLA Compliance for P1/P2/P3 incidents.

 Mean Time to Resolution (MTTR).

 Reduction in recurring incidents.

 Successful implementation of preventive actions and automations.

 Customer satisfaction and operational stability.

Pay: ₹2,000,000.00 - ₹2,500,000.00 per year

Benefits

- Adaptable schedule
- Health insurance
- Paid sick time
- Paid time off

Ability to commute/relocate:
- Sason, Odisha 768200: Reliably commute or planning to relocate before starting work (Required)

Experience:
- Application support: 5 years (Required)

Work Location: Hybrid remote in Sason, Odisha 768200

📌 Senior Application Support Engineer – Infor WMS & Infor IONSupport) (Sahson)
🏢 Client hiring
📍 Sahson