We are hiring a senior support engineer to keep complex finance-domain applications and platforms running reliably. You will troubleshoot hands-on at the operating-system level and explain issues and fixes clearly to both technical teams and business stakeholders. Strong communication matters as much as technical depth in this role.

Key responsibilities

- Provide L2/L3 support for complex, business-critical finance applications and platforms running on Linux/Unix.

- Diagnose and resolve incidents quickly, from OS-level problems (CPU, memory, disk, network, processes) to application and integration failures.

- Perform root cause analysis, document findings, and drive permanent fixes so issues do not repeat.

- Monitor system and application health, and act on alerts before they become outages.

- Handle patching, upgrades, configuration changes, and deployments with proper change control.

- Write and maintain runbooks, knowledge articles, and support documentation.

- Communicate clearly during incidents: give timely updates, escalate appropriately, and write explicit post-incident summaries.

- Work with development, infrastructure,



and vendor teams to resolve cross-team issues.

- Mentor junior team members and share knowledge.

Required skills and experience

- 5-10 years of experience in application or platform support, with a strong hands-on focus on Linux/Unix.

- Deep command-line skills and comfort with troubleshooting: logs, process and resource analysis, networking, file systems, permissions, and services.

- Proven experience supporting complex applications and platforms in production environments, with finance-domain experience (banking, capital markets, payments, or similar) strongly preferred. Familiarity with high availability, end-of-day and batch processing, audit trails, and compliance expectations is expected.

- Very good written and verbal communication skills, including explaining technical issues simply to non-technical audiences. This is a key selection criterion.

- Solid incident, problem, and change management practices.

- Working knowledge of shell scripting to automate routine tasks.

- Willingness to work in shifts, including irregular shifts.

📌 Senior Application Support Engineer_Bangalore (Bengaluru)
🏢 Accion Labs
📍 Bengaluru