1. Proactive and accountable
2. Have good communication skills
3. Salesforce Admin certificate
4. Hands-on experience in Sales as well as Service Clouds
5. Hands-on experience in management reporting and data analysis
Valuable-to-Have
Knowledge of data science as well as data visualization tools
Responsibility of / Expectations from the Role
- Design and implement Business Workflows and Flexible Workflow
- Supports delivery of day-to-day support, ongoing management,
and maintenance of system and data integrity for our global CRM system (Salesforce).
- Produce and publish management reports on agreed frequency and schedule
- Supports the operational delivery of custom developments and integrations
- Supports the B2B/G and B2C Data model and enhancements to ensure CRM systems data is accurate and governed
- Should be comfortable working in a timebound and project environment
- Supports the wider global CRM team on continuous development of our Salesforce implementation through configuration activities