Manage and supervise a team of customer service executives or telecallers. Monitor daily team performance and ensure achievement of targets. Conduct team briefings, training sessions, and performance reviews.
Handle customer escalations and resolve complex issues. Monitor call quality, productivity, attendance, and adherence to company policies. Prepare daily, weekly, and monthly performance reports. Motivate team members to improve productivity and customer satisfaction.
Coordinate with managers and other departments to achieve business goals. Identify performance gaps and implement improvement plans.
📌 Sales Team Leader (Thane)
🏢 Silgate solution
📍 Thane
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