Role & responsibilities The Sales Support Manager is the primary interface between the Sales Team, Customers, and the Technical Services function for all non-infrastructure product lines.

The role is responsible for ensuring that customer technical queries, complaints, development requests, qualification activities, certifications, approvals, and tender requirements are properly captured, tracked, followed up, communicated, and closed.

Preferred candidate profile

Customer Query Management & Closure

- Serve as the single point of contact for all customer technical and product-related enquiries received through the Sales team.
- Log, track, prioritize, and monitor all customer requests through closure.
- Route all technical requirements to the Technical Services Manager for technical evaluation and response.
- Ensure timely communication of approved responses back to customers and the Sales team.
- Maintain visibility of open items, pending actions, response commitments, and closure status.
- Escalate overdue or unresolved issues appropriately.

Sales Team Support

- Act as the primary support resource for all technical-commercial coordination required by the Sales team.
- Ensure all technical support requests flow through a structured process.
- Support customer reviews, business discussions, technical-commercial meetings, and project updates.
- Coordinate internal follow-up required to meet customer commitments.
- Provide Sales personnel with clear and timely status updates on all open items.

Customer Call Reports & Action Management

- Maintain records of customer meetings, plant visits, technical reviews,



audits, and discussions.
- Capture action items, commitments, responsibilities, and target dates.
- Maintain centralized trackers for all customer commitments.
- Follow up internally to ensure agreed actions are completed on time.
- Report ageing and overdue actions to management.

Customer Complaint Coordination

- Coordinate customer complaint management activities from receipt to closure.
- Work through the Technical Services Manager to obtain investigation findings, corrective actions, and status updates.
- Ensure timely communication with customers regarding progress and resolution.
- Maintain complaint history, lessons learned, and closure records.

Qualification, Trial & Development Program Coordination

- Track customer evaluation programs, sample requests, trials, and qualification activities.
- Coordinate progress reviews with the Technical Services Manager.
- Monitor qualification milestones and approval status.
- Ensure timely completion of actions required for customer approvals.

Aerospace, Defence, Certification & Tender Support

- Coordinate technical-commercial submissions for tenders, bids, RFQs, vendor registrations, and approval programs.
- Track certification, compliance, qualification,



and documentation requirements.
- Support Aerospace and Defense customer approval processes and supplier-registration activities.
- Ensure milestone dates and submission deadlines are achieved.

Documentation & Information Management

- Maintain customer-facing records relating to certifications, approvals, technical submissions, customer requirements, and actions.
- Ensure Sales teams have access to the latest approved product and technical information received from Technical Services.
- Maintain organized records of customer correspondence and project status.

Reporting & Governance

- Maintain dashboards and trackers covering: Customer queries, Complaints, Trials and qualifications, Certification activities
- Tender submissions, Open customer actions, Approval programs.
- Provide periodic management reports on status, risks, delays, and support requirements.
- Drive accountability for closure of customer commitments.

Education Bachelors degree in engineering (Mechanical, Chemical, Polymer, Composites, Aerospace, Industrial or equivalent). MBA preferred.

Experience

- 7–12 years of experience in sales support, customer support, project coordination, product management, application support, or technical-commercial roles.
- Experience working with industrial customers in composites, aerospace, defense, automotive, transportation, manufacturing, chemicals, or advanced materials industries.
- Solid experience managing customer-facing projects involving multiple internal stakeholders.

📌 Sales Support Manager - Composites, Aerospace & Defence (Pune)
🏢 The Bhor Chemicals And Plastics
📍 Pune