- Serve as a primary contact for existing customers on orders, dispatches, payments and routine queries.
- Maintain timely, professional communication and proactively follow up on repeat orders.
- Resolve or escalate customer concerns, delivery delays and coordination issues.
1. Order Management & Execution
- Track customer purchase orders from receipt through production and dispatch.
- Coordinate with production on schedules, order status and committed delivery dates.
- Maintain updated order registers, pending-order lists and dispatch schedules.
- Follow up across teams to prevent delays and ensure order fulfilment.
1. Payment & Outstanding Coordination
- Work with accounts to monitor client outstanding balances and due dates.
- Follow up professionally with customers on pending and overdue payments.
- Maintain customer-wise payment tracking and ageing reports.
- Escalate significant collection delays or risks to management.
1. Excel, MIS & AI-Assisted Systems
- Maintain accurate daily and weekly MIS for sales, orders, dispatches and collections.
- Operate and update the company’s customised Excel-based,
AI-assisted tracking system.
- Check data quality and produce actionable management reports.
- Identify reporting gaps and suggest process improvements.
1. Cross-Functional Coordination
- Coordinate among sales, production, dispatch and accounts teams.
- Maintain action trackers and follow up until pending tasks are closed.
- Support management with visibility into day-to-day operations.
Required Qualifications & Skills
- Graduate in Commerce, Business Administration or a related field.
- At least 4 years of relevant experience in sales coordination, operations, order management or MIS.
- Solid Microsoft Excel skills: Pivot Tables, lookups, formulas and reporting.
- Confident spoken and written Hindi and English; ability to interact independently with B2B clients.
- Experience with payment follow-ups and order tracking; ERP exposure (Tally, Busy or SAP) is an advantage.
- Comfort learning customised Excel and AI-assisted operational tools.