: Sales Manager

Goldfinch Hotels Mangalore | Department: Sales & Marketing | Reports to: General Manager / Director of Sales | Location: Mangalore, Karnataka | Employment type: Full-time

About the Role

Goldfinch Hotels Mangalore is looking for a results-driven Sales Manager to grow room, banquet and F&B; revenue across corporate, MICE, travel trade and social segments. You will own the hotel's sales pipeline, build lasting client relationships and work closely with Front Office, F&B; and Revenue teams to deliver on budget.

Key Responsibilities

- Achieve monthly, quarterly and annual revenue targets for rooms, banquets, events and restaurants.
- Identify, prospect and convert new corporate accounts, travel agents, tour operators, OTAs-linked partners, wedding planners and event organisers.
- Conduct regular sales calls, client visits, site inspections and hotel familiarisation trips.
- Prepare and negotiate proposals, rate agreements, group contracts and MICE quotations in line with revenue strategy.
- Manage and grow key accounts through scheduled follow-ups, business reviews and renewals.
- Coordinate with Revenue Management on pricing, inventory, group blocks and yield decisions.
- Liaise with Front Office, Banquets, F&B;, Housekeeping and Reservations to ensure smooth execution of group and event business.
- Track competitor rates, positioning and market trends in Mangalore and coastal Karnataka; share insights with management.
- Maintain the sales pipeline, lead tracking and client database in the CRM; submit weekly activity and forecast reports.
- Represent the hotel at trade shows, networking events, sales missions and local business forums.
- Gather client feedback post-stay or post-event and support service recovery where needed.
- Support sales and marketing campaigns, promotions, and seasonal packages.

Qualifications & Experience




- Bachelor's degree or diploma in Hotel Management, Business Administration, Marketing or a related field. MBA is an advantage.
- 4–7 years of hotel sales experience, with at least 2 years in a Sales Manager or Senior Sales Executive role (3–5 star property preferred).
- Proven record of meeting or exceeding revenue targets.
- Strong existing network in the Mangalore, Udupi and coastal Karnataka corporate, travel and events market is an advantage.

Skills & Competencies
- Excellent verbal and written communication; fluency in English and Kannada, with Hindi, Tulu or Konkani a plus.
- Solid negotiation, presentation and closing skills.
- Working knowledge of hotel PMS, CRM and MS Office (Excel, PowerPoint).
- Understanding of rate strategy, inventory, segmentation and RevPAR / ARR / occupancy metrics.
- Self-motivated, organized and comfortable working to targets and deadlines.
- Professional grooming, guest-centric attitude and strong relationship-building ability.

Key Performance Indicators
- Revenue achievement against target (rooms, banquets, F&B;)
- Number of new accounts acquired and key account retention
- Sales calls, site visits and proposals per month
- Conversion rate of leads and enquiries
- Accuracy and timeliness of reports and forecasts
- Client satisfaction and repeat business

Working Conditions
- Full-time role with flexible hours to meet client and event needs, including some weekends and holidays.
- Regular local travel for client visits, with occasional outstation travel for sales missions.

Compensation & Benefits Competitive fixed salary plus performance-linked incentives, with benefits as per company policy. (Add details as applicable.)

Pay: ₹45,000.00 - ₹58,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Sales Manager (Mangalore)
🏢 Goldfinch Hotel
📍 Mangalore