Position

Code:

Position Title:

Sales & Marketing Executive Domestic Market

Role Name:

Division:

Location:

Reports to:

Grade:

Sales Marketing Executive

Sales & Marketing

Role Code:

Section :

Sales & Marketing

Thane

Sales Manager / Marketing Head

Job Role To coordinate domestic sales & Marketing activities, maintain strong customer relationships,

support business development, ensure smooth order execution, and provide effective coordination between customers and internal departments for achieving organizational sales objectives.

Role Overview:

The role and responsibilities may be changed, modified, or enhanced from time to time as per organizational requirements and business needs.

Every employee shall focus on the development, guidance, and support of subordinates/team members to ensure continuous growth and efficiency.

The employee shall take complete ownership and accountability of assigned tasks,

responsibilities, and deliverables.

Standard Clauses

Historic mistakes, non-compliances, or process failures should not be repeated within the organization, and corrective actions must be implemented effectively.

Above all, the ethics, values, policies, and principles of the organization shall always be maintained and upheld in all skilled conduct and decision-making.

Areas of

Responsibilities

Key Activities

A. Sales Order Processing & Coordination:

o Coordinate with customers regarding inquiries, quotations, orders, dispatch schedules,

complaints, and commercial communication.

o Arrange and coordinate customer visits, meetings, product trials, technical discussions, and plant visits.

o Prepare quotations, sales orders, MIS reports, presentations, and maintain accurate

ERP/system data entries.

o Coordinate with production, stores, dispatch, logistics, accounts, and quality departments for smooth execution of customer requirements.

o Ensure proper coordination with all internal departments for smooth business operations and timely issue resolution.

Essential

Functions

o Maintain proper sales documentation and ensure compliance with organizational systems, policies, and audit requirements.

B. Costumer Communication & Support:

o Monitor pending orders, dispatches, payment follow-ups, and customer commitments to ensure timely closure.





o Handle customer grievances and coordinate internally till effective resolution and customer satisfaction.

o Maintain proper documentation of customer records, visit reports, approvals, samples,

agreements, and commercial correspondence.

o Analyze sales trends, customer requirements, market feedback, and highlight important information to management.

o Support the sales team in achieving sales targets, customer retention, and market development activities.

o Ensure compliance with organizational policies, ethics, systems, quality standards,

and commercial terms.

o Maintain effective communication with customers and ensure timely response,

support, and resolution of customer requirements and grievances.

o Coordinate customer visits, meetings, technical discussions, and maintain strong skilled relationships with customers.

C. Dispatch & Logistic Coordination:

Coordinate vehicle arrangement and dispatch planning.

Ensure dispatch documents are prepared correctly:

Ensure smooth coordination for order processing, production planning, dispatch execution,

and on-time delivery performance.

Invoice

E-way Bill

COA

Packing List

Transport documents

Track material movement and delivery status.

Coordinate with transporters for timely deliveries.

D. MIS Reporting & Documentation:

Prepare daily, weekly, and monthly sales MIS reports.

Maintain sales records, customer database, and dispatch details.

Prepare pending order reports and sales analysis.

Maintain proper documentation of customer correspondence.

Support management with sales data and analytical reports.

E. Commercial Coordination:

Coordinate with Accounts for

Payment follow-up

Credit limit status

Outstanding reports

Ensure dispatches are aligned with payment terms and approvals.

Support preparation of quotations and Proforma Invoices.

Essential Functions

F. Interdepartmental Coordination:

Ensure smooth coordination with Production,



Stores, QA, Logistics, and Accounts.

KPI

Coordination efficiency rating

Reduction in internal communication delays

Number of dispatch hold cases

Order execution success rate

G. Documentation Compliance:

Ensure proper sales and dispatch documentation compliance.

KPI

Documentation error 0 %

Number of invoice/document corrections

E-way bill compliance

Audit observation count

H. Functional Skills Required :

ERP/SAP knowledge

Sales coordination

Dispatch planning

Customer handling

MIS reporting

Documentation management

Logistics coordination

Excel & reporting skills o Timely response and closure of customer inquiries and complaints.

o On-time order execution and dispatch coordination efficiency.

o Customer satisfaction and retention performance.

Key Skills

Required o Accuracy and timeliness of MIS reports and ERP data entries.

o Reduction in pending orders, dispatch delays, and coordination gaps.

o Effectiveness of customer visit coordination and follow-up actions.

o Achievement of departmental sales support objectives.

o Proper maintenance of records, documentation, and audit compliance.

o Internal coordination effectiveness and issue resolution turnaround time.

o Adherence to organizational ethics, systems, and quality standards.

I. Behavioral Competencies o Communication skill o Coordination ability o Time management o Problem-solving o Follow-up skill

Key Skills

Required:

o Teamwork o Attention to detail o

Customer orientation

J. Suggested KPI Target Examples

KPI

Target

Order Processing Accuracy

On-Time Dispatch

98%

95%

Customer Query Response

MIS Submission

Within 2 Hours

100% On Time

99%

Documentation Accuracy

Customer Complaint Closure

Pending Order Monitoring

Within 2448 Hrs

Daily Update

Graduate in Chemistry / Chemical Engineering / Business Administration

MBA (Marketing / International Business) preferred

Educational

Qualification:

23 years in pigment / chemical / specialty chemical industry.

proven experience in domestic and export sales.`

Experience:

Solid understanding of incoterms, export documentation, and logistics.

Exposure to B2B platforms (Alibaba, India MART, Trade India, etc.).

Additional

Requirements:

📌 Sales Executive and Assistant Manager (Thane)
🏢 Vijay Chemical industries
📍 Thane