Customer Enquiry Management Receive and respond to customer enquiries through calls, emails, and other channels. Record enquiries and forward them to the concerned sales executives. Follow up with customers regarding elevator requirements and project details.
Quotation Preparation
Prepare and send quotations for elevators based on customer requirements. Coordinate with the technical and sales teams for pricing and specifications. Follow up on submitted quotations and maintain quotation records.
Sales Team Coordination
Coordinate with Business Development Managers (BDMs) and sales executives. Schedule customer meetings, site visits, and follow-up calls. Track daily sales activities and update the sales pipeline.
Order Processing
Prepare and maintain sales order documentation. Coordinate with engineering, production, installation, and service departments.
Track order status and communicate updates to customers. Documentation and Reporting Maintain customer databases, enquiry registers, quotation records, and order files. Prepare daily, weekly, and monthly sales reports. Update CRM software and Excel records.
Customer Relationship Management
Maintain skilled relationships with customers. Follow up on pending enquiries, quotations, and purchase orders. Support the resolution of customer queries by coordinating with relevant departments.
Payment
Follow-up Coordinate with customers and the accounts department regarding pending payments. Track payment milestones and share updates with the sales team.