MALE & FEMALE CANDIDATES CAN APPLY.

– Sales Consultant

Honda BigWing Premium Motorcycle Showroom

Job Title: Sales Consultant (DSE)

Department: Sales

Industry: Automobile – Premium Motorcycle

Location: Kalamassery

Reporting To: Sales Manager / Team Leader

1. Job Summary

The Sales Consultant is responsible for generating sales, acquiring recent customers, explaining Honda BigWing motorcycle products, conducting test rides, converting enquiries into bookings, and ensuring a smooth vehicle delivery experience. The role requires excellent customer handling, product knowledge, follow-up skills, and a target-oriented approach.
1. Key Duties and Responsibilities

A. Customer Handling and Acquisition

- Welcome showroom customers and understand their motorcycle requirements.
- Handle walk-in customers, telephone enquiries, digital leads, and referrals.
- Identify customer needs, preferences, budget, and intended usage.
- Build strong customer relationships and maintain professional communication.
- Generate new leads through field activities, references, and local marketing.

B. Product Presentation and Test Rides

- Explain Honda BigWing motorcycle models, features, specifications, pricing, and benefits.
- Demonstrate vehicle features, comfort, styling, performance, and technology.
- Arrange and conduct test rides according to showroom procedures and safety requirements.
- Compare suitable models and recommend the right motorcycle based on customer needs.
- Explain available accessories, finance options, insurance, and extended warranty.

C. Sales Conversion and Booking

- Convert enquiries into confirmed bookings through effective sales techniques.
- Explain on-road pricing, offers, payment procedures, and delivery timelines.
- Collect booking amounts and complete the required booking documentation.
- Coordinate with the Sales Manager for discounts, approvals, and special customer requirements.
- Achieve assigned monthly sales, booking, and retail targets.

D. Documentation and Retail Billing





- Collect and verify customer KYC documents and other required details.
- Upload customer documents and sales details into the designated dealership system.
- Initiate insurance requests and vehicle registration requests as applicable.
- Coordinate retail billing and ensure billing details are accurate.
- Explain insurance, registration, and extended warranty procedures to customers.
- Ensure all documentation is completed as per dealership and statutory requirements.

E. Customer Follow-up and Coordination

- Follow up with prospective customers regularly until booking or closure.
- Update lead status and maintain accurate enquiry records in the CRM or designated system.
- Keep customers informed about booking confirmation, billing, registration, insurance, and delivery status.
- Coordinate with the Registration Executive, Insurance Team, Accounts Team, and Delivery Coordinator.
- Escalate delays or customer concerns to the Sales Manager.

F. Vehicle Delivery and Customer Satisfaction

- Coordinate with the Delivery Coordinator to ensure timely vehicle delivery.
- Ensure the customer understands the motorcycle's basic features, controls, and maintenance requirements.
- Verify that the necessary documents, accessories, and delivery formalities are completed.
- Maintain a professional delivery experience that meets Honda BigWing standards.
- Collect customer feedback and encourage referrals and repeat business.

G. Reporting and Target Achievement

- Submit daily sales activity and follow-up reports to the reporting manager.
- Maintain updated records of enquiries, test rides, bookings, cancellations, and retail sales.




- Participate in sales meetings, product training, and promotional activities.
- Monitor pending leads and take appropriate action to improve conversion rates.
- Achieve assigned monthly targets for retail sales, accessories, insurance, and extended warranty, as applicable.

1. Qualifications and Skills

- Minimum qualification: Plus Two / Any Degree.
- Good communication skills in Malayalam and English.
- Basic computer knowledge and familiarity with CRM or dealership software.
- Strong customer-handling, negotiation, and sales-conversion skills.
- Good product presentation and follow-up abilities.
- Target-oriented, self-motivated, and willing to learn.
- Valid two-wheeler driving licence and riding confidence preferred.
- Previous experience in automobile sales or premium motorcycle sales will be an advantage.

1. Key Performance Indicators (KPIs)

- Monthly retail sales achievement.
- Lead-to-booking and booking-to-retail conversion rates.
- Number of customer enquiries handled and test rides conducted.
- Lead follow-up effectiveness and CRM data accuracy.
- Accessories, insurance, and extended warranty performance, where applicable.
- Documentation accuracy and timely completion of billing and registration requests.
- Customer satisfaction, referrals, and repeat business.

1. Expected Professional Standards

- Maintain punctuality, professional grooming, and showroom discipline.
- Follow Honda BigWing customer service standards.
- Provide accurate information and avoid making unauthorized commitments.
- Maintain confidentiality of customer information.
- Work collaboratively with the Sales, Service, Accounts, Insurance, Registration, and Delivery teams.

Overall Objective: To maximize motorcycle sales, deliver an exceptional premium customer experience, and contribute to the overall business growth of the Honda BigWing showroom. Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Sales Consultant (Kalamassery)
🏢 EVM MOTORS
📍 Kalamassery