Key Responsibilities

1.

Guest

Experience &

- Service Excellence

- Ensure warm, personalized, and heritage-driven guest experience - every guest story matters.

- Be present on the floor during service hours, interact with guests, explain the concept, menu story, and heritage of Isaikarai Bungalow.

- Handle guest feedback, complaints, and special requests professionally and promptly.

- Maintain CGH Earth standards of hospitality, not just hotel standards.

2.

Restaurant

Operations

- Manage end-to-end daily operations of the restaurant - opening/closing, briefing, service readiness, mise-en-place checks.

- Ensure SOPs for service, hygiene, grooming, and safety are strictly followed.

- Coordinate with Kitchen (Unit Chef) for menu planning, daily specials

- Oversee reservation management, table planning, and guest flow.

- Ensure upkeep and heritage preservation of the bungalow property, furniture, and artifacts.

3. Team Leadership &

- Training

- Lead, roster, and motivate the F&B; service team - Captains, Stewards, Hosts.

- Conduct daily briefings, training on menu knowledge, storytelling, upselling, and CGH Earth service philosophy.

- Identify training needs, conduct on-the-job coaching, and support performance appraisals.

- Foster a culture of respect, learning, and pride in heritage.

4. Food &

- Beverage Curation Support

- Work with Marketing &
- Operations to curate information around food concepts, ingredients, and local stories for menu cards and website.

- Ensure accurate information is available for property curation - dish stories, sourcing, activities around Isaikarai.

- Support in curating food festivals, chef pop-ups, and community dining experiences.

5.



Commercial &

- Cost Control

- Drive restaurant revenue through upselling, repeat guests, and local community engagement.

- Control costs - F&B; cost, manpower, breakages, and operational supplies.

- Manage inventory, indenting, and coordination with Purchase &
- Stores.

- Daily sales reporting, KOT/BOT analysis, and variance reporting to GM.

6. Compliance &

- Standards

- Ensure compliance with FSSAI, hygiene & sanitation, health & safety, liquor licensing, and statutory requirements.

- Implement sustainable practices - waste management, local sourcing, plastic-free service in line with CGH Earth ethos.

- Maintain logbooks, checklists, and audit readiness.

Desired Candidate Profile

- Education: Degree / Diploma in Hotel Management from a recognized institute.

- Experience: 5-8 years in F&B; Service, with at least 2-3 years as Restaurant Manager / Assistant Restaurant Manager in a luxury heritage hotel, boutique resort, or standalone fine-dining restaurant.

Experience in Kerala cuisine / heritage properties is a strong advantage.

- Skills:

- Excellent communication in English, Tamil.

- Solid storytelling and guest engagement skills.

- Hands-on knowledge of restaurant operations, POS, and reservation systems.

- Leadership, team handling, and training capability.

- Passion for heritage, food, and culture - not just operations.

- Personality: Warm, well-groomed, culturally sensitive, calm under pressure, guest-centric, and aligned with CGH Earth philosophy of Responsible Tourism.

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits

- Food provided

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Restaurant Manager (Mahabalipuram)
🏢 CGH Earth SAHA
📍 Mahabalipuram