Collection & Recovery

- Ensure timely collection of loan EMIs from Micro Finance customers.
- Follow up with overdue and delinquent borrowers through visits and calls.
- Achieve monthly collection and recovery targets.
- Monitor Portfolio at Risk (PAR) and reduce overdue accounts.
- Handle skip, bounce, and delinquent cases effectively.

Customer Relationship Management

- Maintain solid relationships with existing customers and group members.
- Educate customers on repayment schedules and financial discipline.
- Address customer queries and resolve service-related issues promptly.
- Enhance customer satisfaction and retention.

Field Operations

- Conduct regular center meetings and field visits.
- Verify customer residence and business activities when required.




- Track repayment behavior and identify early warning signals.
- Coordinate with branch and credit teams for portfolio monitoring.

Compliance & Documentation

- Ensure adherence to RBI guidelines and company policies.
- Maintain accurate collection records and reports.
- Update collection status in systems and submit periodic MIS reports.
- Follow ethical collection practices and customer protection norms.

Key Performance Indicators (KPIs)

- Collection Efficiency (%)
- Delinquency Reduction
- PAR Control
- Recovery from NPA Accounts
- Customer Retention
- Field Visit Productivity
- Compliance Score

📌 Relationship Manager - MF Collections (Nashik)
🏢 equitas small finance bank
📍 Nashik