We're Hiring! Receptionist cum Academic Officer (Sales)

DOTS Academy | Vengara, Malappuram, Kerala

Job Overview

DOTS Academy is looking for a motivated, confident, and result-oriented Receptionist cum Academic Officer (Sales) to join our team. The ideal candidate will be responsible for managing student enquiries, counselling prospective students, promoting academic programs, converting leads into admissions, and ensuring a positive experience for students and parents.

We welcome candidates with excellent communication skills, a passion for student interaction, and a strong interest in sales and career counselling. Freshers with the right attitude and willingness to learn are encouraged to apply.

Key Roles & Responsibilities

- Handle student enquiries through phone calls, WhatsApp, walk-ins, and other communication channels.
- Counsel students and parents regarding courses, career opportunities, eligibility criteria, fees, and program benefits.
- Follow up with prospective students consistently and convert enquiries into confirmed admissions.
- Achieve monthly admission targets and contribute to overall sales growth.
- Maintain accurate records of leads, follow-ups, counselling sessions, and admissions.
- Conduct individual and group counselling sessions for prospective students.
- Build and maintain strong relationships with students, parents, and other stakeholders.
- Coordinate with the academic team to provide accurate information about courses, schedules, and training programs.
- Support admission campaigns, promotional activities, seminars, workshops, and educational events.
- Identify recent admission opportunities through schools, colleges, referrals, events, and local outreach.
- Handle student objections professionally and provide appropriate solutions.
- Manage the complete admission process, from the initial enquiry to final enrollment.
- Prepare daily, weekly, and monthly admission and sales reports for management.




- Stay updated on the academy's courses, programs, offers, and career-focused initiatives.
- Ensure a welcoming reception environment and deliver a professional student experience.

Required Skills
- Excellent communication and interpersonal skills.
- Strong student counselling and convincing abilities.
- Good sales, negotiation, and customer-handling skills.
- Confidence in handling phone calls, walk-in enquiries, and WhatsApp communications.
- Strong follow-up and relationship-building abilities.
- Target-oriented mindset with a willingness to achieve goals.
- Good organizational, reporting, and time-management skills.
- Ability to work independently and collaboratively as part of a team.
- Basic computer knowledge and familiarity with MS Office or Google Workspace.

Educational Qualification & Experience
- Qualification: Graduation preferred.
- Experience: 0–2 years in sales, education counselling, admissions, customer service, or business development.
- Freshers with strong communication skills, confidence, and a willingness to learn are welcome to apply.
- Previous experience in an educational institution or training academy will be an added advantage.

Salary & Performance-Based Incentives
- Competitive salary based on skills and experience.
- Attractive monthly performance-based incentives linked to admission and sales targets.
- Opportunity to develop professional skills in education sales, counselling, and academic administration.
- Supportive working environment with opportunities for career growth.

Ideal Candidate Profile We are looking for someone who is friendly, professional, confident, and passionate about helping students choose the right career path. The candidate should be comfortable communicating with students and parents, following up with prospective learners, and working towards monthly admission targets.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 Receptionist cum academic officer (Malappuram)
🏢 DOTS future
📍 Malappuram