A Non-IT Quality Analyst (QA) / Quality Control Executive monitors, evaluates, and improves processes, customer interactions, or physical/manufacturing products to ensure they meet established organizational and regulatory standards.
These are results for Quality analyst non IT Search instead for Quality analyst non IT job discription Mambalam, Chennai ∙ Choose area AI Overview A Non-IT Quality Analyst (QA) / Quality Control Executive monitors, evaluates, and improves processes, customer interactions, or physical/manufacturing products to ensure they meet established organizational and regulatory standards.
Taggd Job Title Options
Non-IT Quality Control Executive Manufacturing Quality Analyst Process / Call Quality Analyst (BPO/Customer Service) Quality Assurance Inspector Taggd 1 Key Responsibilities Process &
• Communication Evaluation: Monitor and audit voice calls, chat transcripts, emails, or back-office workflows to maintain service quality.
Quality
Standards &
• Compliance: Ensure adherence to company guidelines,
ISO standards, or industry-specific regulatory requirements. Defect &
• Error Identification: Spot process gaps, documentation errors, or product defects and log them systematically. Data &
• Metric Analysis: Compile statistical data on quality scores, error rates, and team performance matrices. Feedback &
• Coaching: Conduct feedback sessions or calibration huddles with operations or floor teams to reduce recurring mistakes.
Corrective Action Plans: Recommend and monitor process improvements (such as Six Sigma or Kaizen methodologies) to boost efficiency.
Customer Escalation Review: Investigate customer complaints or product/service returns and coordinate root-cause fixes.