Position: QA Trainer

? Location: HSR Layout, Bangalore.

? About the Role We are seeking a Quality Assurance Trainer to design, deliver, and monitor training programs for our Tele‑Collection Executives . The trainer will ensure that all employees are equipped with the right communication skills, compliance knowledge, and recovery techniques to meet organizational standards in loan collections.

? Key Responsibilities

- Conduct induction and refresher training sessions for tele‑collection executives.
- Train staff on loan recovery processes, compliance guidelines, and customer handling.
- Develop training modules, scripts, and role‑plays to improve call quality and recovery efficiency.
- Monitor live calls and provide constructive feedback to executives.
- Ensure adherence to company policies, RBI/ NBFC compliance, and ethical recovery practices.
- Collaborate with QA and Operations teams to identify training needs and performance gaps.
- Maintain training records, reports, and track progress of trainees.




- Coach underperforming executives to improve productivity and retention.
- Conduct periodic assessments to certify readiness of employees.

? Eligibility Criteria

- Graduate (Mandatory).
- 1–3 years of experience in Collections / Loan Recovery / QA Training .
- Strong communication skills in English & Hindi (regional language preferred).
- Knowledge of compliance and regulatory requirements in loan recovery.
- Ability to design engaging training content and deliver sessions effectively.
- Proficiency in MS Office (Word, Excel, PowerPoint).

? Skills Required ✔️ Training & Coaching Ability ✔️ Loan Recovery / Collections Background ✔️ Solid Communication & Interpersonal Skills ✔️ Compliance Awareness ✔️ Analytical & Feedback Skills ? Salary Based on interview performance and experience.

? Contact: (phone hidden), [email protected]

📌 QA & Trainer (Bengaluru)
🏢 Fairdebt Solutions Private
📍 Bengaluru