As a QA Lead, you will be responsible for driving the organization's quality assurance and process excellence initiatives by ensuring compliance with CMMI, ISO 9001, ISO 27001, and ISO 20000-1 standards. You will lead quality governance activities, define and monitor quality metrics, conduct audits and gap assessments, identify process improvement opportunities, and collaborate with cross-functional teams to enhance operational efficiency and compliance. The role requires strong leadership, analytical, and stakeholder management skills to foster a culture of continuous improvement, quality excellence, and adherence to organizational standards across all projects and departments.

Responsibilities:

Quality Management & Process Excellence:

· Define, monitor, and analyze quality metrics and KPIs across projects and organizational functions.

· Conduct gap analysis to identify deviations between existing processes and quality standards such as CMMI, ISO 9001, ISO 27001, and ISO 20000-1.

· Lead initiatives to improve processes, enhance operational efficiency, and strengthen quality compliance.

· Develop, implement, and maintain quality frameworks, procedures, standards, and best practices.

· Ensure consistent adherence to organizational quality policies and regulatory requirements.

Audit & Compliance Management

· Plan, coordinate, and participate in internal and external audits.

· Lead audit preparation activities, including evidence collection, documentation reviews, and compliance assessments.

· Monitor audit findings, drive corrective and preventive actions (CAPA), and ensure timely closure.

· Maintain audit trackers, compliance records, quality logs, checklists, and reporting documentation.

· Ensure organizational compliance with ISO standards, CMMI requirements, and other applicable quality frameworks.

Quality Reporting & Documentation

· Develop and present quality dashboards, management reports, and review summaries.





· Analyze quality trends, identify risks, and provide recommendations for improvement.

· Review project documents, deliverables, process records, and metrics for completeness, accuracy, and compliance.

· Standardize and improve documentation processes across departments.

Risk Management

· Conduct quality risk assessments to identify process, project, and compliance risks.

· Collaborate with project teams and stakeholders to implement risk mitigation plans.

· Track quality-related issues and drive resolution through structured corrective actions.

Project Quality Governance

· Participate in project review meetings and governance forums to ensure quality compliance.

· Assess project adherence to defined processes, standards, and quality objectives.

· Provide quality guidance and recommendations to project teams and department heads.

· Support delivery teams in implementing process improvements and quality controls.

Training & Stakeholder Management

· Conduct quality awareness programs, process training sessions, and compliance workshops.

· Guide project teams on quality standards, audit requirements, and process implementation.

· Communicate quality policies, process updates, and improvement initiatives across the organization.

· Act as a point of contact for quality-related queries and compliance guidance.

Continuous Improvement

· Drive continuous improvement initiatives through data analysis, audits, lessons learned, and feedback mechanisms.

· Recommend and implement process optimization strategies to improve quality performance.





· Promote a culture of quality, accountability, and operational excellence within the organization.

Skills Required:

· Solid expertise in CMMI framework implementation and process compliance.

· Hands-on experience with ISO 9001, ISO 27001, and ISO 20000-1 standards.

· Proficiency in Quality Management Systems (QMS) and quality governance practices.

· Experience in defining, tracking, and reporting quality metrics and KPIs.

· Strong capability in conducting gap analysis and compliance assessments.

· Expertise in process improvement, process optimization, and continuous improvement initiatives.

· Experience in planning, conducting, and managing internal and external audits.

· Knowledge of risk assessment, risk mitigation, and quality risk management.

· Proficiency in Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), and issue resolution.

· Experience in quality reporting, documentation management, and compliance tracking.

· Ability to review project deliverables, process documentation, and quality records for compliance and accuracy.

· Advanced proficiency in MS Excel, Word, and PowerPoint for reporting, analysis, and presentations.

Qualification:

· Bachelor's degree in Engineering, Computer Science, Information Technology, Quality Management, or a related discipline.

· 5+ years of experience in Quality Assurance, Process Excellence, Quality Management Systems, or Compliance roles.

· Hands-on experience with ISO 9001, ISO 27001, ISO 20000-1, and CMMI frameworks.

· Experience leading internal and external audits.

· Strong understanding of quality metrics, risk management, and process improvement methodologies.

Pay: ₹600,000.00 - ₹1,500,000.00 per year

Benefits

- Food provided
- Health insurance
- Provident Fund

Experience:
- Quality assurance: 5 years (Required)

Work Location: In person

📌 QA Lead (Peroorkada)
🏢 Kran Consulting Private
📍 Peroorkada