URGENT HIRING | Senior Program Manager AMS & Production Support

High-Priority Hiring

Company: Mphasis

Role: Senior Program Manager Application Maintenance Services (AMS)

Experience: 14+ Years

Location: Chennai / Bangalore

Work Model: Hybrid (23 days in office)

Interview Mode: Face-to-Face (F2F) with Client

Mandatory Skills:

- Application Maintenance Services (AMS)
- Production Support and IT Operations
- Experience handling L3/L4 Support
- Technical Project Management (Tech PM)
- ITIL-based Service Management and Governance
- Major Incident Management and Escalation Handling

: Mphasis is looking for an experienced Senior Program Manager to lead Application Maintenance Services (AMS) and Production Services for business-critical corporate systems, including Legal, Compliance, Audit, Risk, and Real Estate.

The role focuses on production stability, application reliability, operational risk management, service governance, and continuous improvement.

Mandatory Skills:

- Application Maintenance Services (AMS)
- Production Support and IT Operations
- Experience handling L3/L4 Support
- Technical Project Management (Tech PM)
- ITIL-based Service Management
- Major Incident,



Escalation & Problem Management
- Service Delivery and Program Governance

Key Responsibilities:

- Lead AMS and Production Support teams across onshore and offshore environments.
- Ensure application stability, production reliability, and operational risk management.
- Manage major incidents, root cause analysis, and service improvement initiatives.
- Drive governance, KPI reporting, stakeholder management, and executive communications.

Preferred Skills: ITIL v3/v4, PMP, Agile, and experience supporting Legal, Compliance, Audit, or Risk applications. Interested candidates: Please share your updated resume along with Recent photo [email protected]

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