Program Officer – Operations & Implementation

Organization: Indian Social Responsibility Network (ISRN)

Position: Program Officer – Operations & Implementation

Location: As per project requirements; field travel to project locations will be required

Position Type: Full-time

Reporting To: Project Manager / Programme Manager / designated ISRN management representative

About ISRN The Indian Social Responsibility Network (ISRN) is a not-for-profit facilitation network working with civil society organisations, institutions, government stakeholders and corporate partners to advance social responsibility and sustainable development. ISRN supports and implements projects across thematic areas including health, education, agriculture, environment and community development.

Job Purpose The Program Officer – Operations & Implementation will support the effective planning, coordination, execution and monitoring of ISRN projects. The role will ensure that project activities are implemented in line with approved proposals, work plans, budgets, timelines, donor requirements and organisational procedures. The incumbent will coordinate with internal teams, implementation partners, government departments, community stakeholders, vendors and other relevant institutions, and will maintain accurate project records and timely progress reporting.

Key Responsibilities

1. Project Planning and Implementation

- Support the preparation of project work plans, activity calendars, implementation schedules and operational plans.
- Coordinate day-to-day implementation of assigned ISRN projects and ensure activities are completed within agreed timelines and quality standards.
- Translate approved project objectives and deliverables into actionable tasks, follow up with responsible teams and flag delays or implementation risks.
- Undertake field visits to monitor activities, provide operational support and help resolve implementation bottlenecks.
- Coordinate with project teams and implementation partners to maintain consistency between planned activities, actual delivery and agreed outputs.

2. Operations and Logistics Coordination

- Coordinate logistics for project activities, trainings, workshops, meetings, community events, field visits and stakeholder consultations.
- Support procurement and vendor coordination in accordance with ISRN’s applicable policies and approval processes; follow up on quotations, work orders, delivery and service completion documentation.
- Coordinate venue, travel, accommodation, materials, equipment and other operational requirements for project delivery.
- Maintain activity-wise operational records and support timely processing of project-related administrative documentation.
- Identify operational requirements in advance and escalate resource or logistical constraints to the reporting manager.

3. Stakeholder and Partner Coordination

- Maintain regular coordination with government departments, local institutions, community-based organisations, NGOs, CSR partners, donors, technical experts and service providers, as relevant to the assigned project.
- Support coordination meetings,



review meetings and field-level consultations; prepare agendas, meeting notes and action trackers.
- Follow up on commitments and action points agreed with stakeholders and communicate progress or pending issues to the reporting manager.
- Facilitate coordination between ISRN’s programme, finance, administration, communications and monitoring teams for smooth project delivery.

4. Monitoring, Evaluation and Reporting

- Track project activities, outputs, milestones and indicators against approved work plans and results frameworks.
- Maintain project MIS, trackers, attendance records, field visit reports, beneficiary information and other required documentation.
- Prepare and submit timely daily, weekly, monthly and periodic progress updates, as required by the project and reporting manager.
- Collect, verify and organise field data and supporting evidence; highlight gaps, deviations and implementation challenges.
- Document case studies, success stories, photographs, testimonials and other evidence of project progress, ensuring appropriate permissions and data-protection practices.
- Support review meetings and contribute to analysis of progress, lessons learned and corrective actions.

5. Donor Reporting, Compliance and Documentation

- Support preparation of donor updates, progress reports, presentations, utilisation-related supporting documents and other project deliverables.
- Ensure project documentation is complete, accurate, properly filed and readily available for internal reviews, donor visits and audits.
- Track reporting deadlines and deliverables and coordinate with relevant teams to obtain required information on time.
- Follow approved project guidelines, donor conditions, organisational policies and applicable compliance requirements.
- Maintain records of approvals, correspondence, meeting minutes, activity evidence and other relevant project communications.

6. Budget and Resource Monitoring

- Support the tracking of project expenditure against approved budgets in coordination with the Finance and Accounts team.
- Maintain activity-level cost records and provide timely information required for budget reviews, forecasts and financial reporting.
- Ensure that activity plans and operational arrangements are aligned with approved budgets and authorisations.
- Promptly flag potential budget variances, unplanned costs or resource gaps to the reporting manager.

7. Training and Capacity Building

- Coordinate training programmes, orientations, workshops and capacity-building activities for project teams, partners, frontline workers or community stakeholders, as applicable.
- Support preparation and distribution of training materials, participant lists, feedback forms, schedules and completion records.
- Document training outcomes and follow up on agreed action points with relevant stakeholders.





8. Communication and Knowledge Management

- Provide verified project updates, field inputs and activity documentation to the communications team for reports, newsletters, presentations and social media content.
- Maintain an organised repository of project documents, photographs, reports, presentations and learning materials.
- Capture implementation learning and good practices and share them with the project team for improvement and replication.

9. Other Responsibilities Undertake any other project-related operational, coordination, documentation or implementation responsibilities assigned by the reporting manager or ISRN management.

Essential Qualifications

- Master’s degree in Social Work, Rural Development, Development Studies, Public Administration, Public Health, Management or another relevant discipline.
- Candidates with a bachelor’s degree and substantial relevant experience may also be considered.

Experience

- Minimum 3–5 years of relevant experience in programme/project implementation, operations, coordination or monitoring in the NGO, development, CSR or social-impact sector.
- Experience in coordinating multiple activities, field teams, implementation partners or stakeholder groups.
- Experience in project documentation, MIS, progress reporting and activity monitoring.
- Experience with CSR-funded or donor-supported projects, government convergence, procurement/logistics coordination or budget tracking will be an advantage.
- Experience across one or more of ISRN’s thematic areas—health, education, agriculture, environment or community development—will be preferred.

Essential Skills

- Strong planning, organisation, coordination and execution skills.
- Explicit written and verbal communication skills in English and Hindi; additional local-language skills are an advantage where relevant.
- Good report-writing, documentation and presentation skills.
- Proficiency in MS Office, particularly Word, Excel and PowerPoint.
- Ability to maintain trackers, review field data and prepare accurate progress updates.
- Problem-solving skills, attention to detail and the ability to manage competing deadlines.
- Ability to work collaboratively with internal teams and external stakeholders.
- Willingness to travel to project locations as required.

Key Competencies

- Project planning and implementation
- Operational coordination and follow-through
- Stakeholder engagement and relationship management
- Monitoring, documentation and reporting
- Teamwork and cross-functional coordination
- Problem-solving and timely escalation
- Time management and attention to detail
- Professional integrity, accountability and adaptability

Performance Expectations

- Timely completion of assigned project activities and deliverables.
- Accurate and timely MIS updates, field documentation and progress reports.
- Effective coordination with project teams, partners and stakeholders.
- Adherence to approved work plans, budgets, organisational procedures and donor requirements.
- Early identification and escalation of implementation risks, delays and operational constraints.

📌 Program Officer – Operations & Implementation (Delhi)
🏢 I.S.R.N (Indian Social Responsibility Network)
📍 Delhi