Description:

Job Summary:

The Training and Development Specialist will create, develop, implement, and conduct training and development intervention for contact centres.

Duties/Responsibilities:

- Deliver new hire and refresher training on systems, scripts, competition benchmarking.
- Coach agents on customer handling, retention strategies, and objection handling.
- Identify floor-level skill gaps using QA audits, drive Good Calls” through call calibrations and coaching.
- Track and report training impact through dashboards and KPI metrics like conversion ratios, objection handling.
- Collaborate with Ops, Quality, team to align training with business goals and performance needs.
- Use role plays, mock calls, and real-time feedback to enhance agent confidence and communication skills.

Required Skills/Abilities:

- Excellent verbal and written communication skills.
- Solid presentation skills.
- Adept with a variety of multimedia training platforms and methods.
- Ability to evaluate and research training options and alternatives.




- Ability to design and implement effective training and development.
- Extremely proficient with Microsoft Office, power point and related program software.
- Domain knowledge NBFC,BFSI etc

Education and Experience:

- Minimum Bachelor’s degree in any field
- At least 3 to 5 years of training experience required.
- Dale Carnegie certified or any equivalent certification if possible.

Additional Details :

Number of Vacancies: 1

Gender preference : Male

Work Timings : 09:30 to 06:30

Work Days – 5 days (Monday to Friday) & alternate Saturday

Location – Turbhe 3 days & Rable 2 days

Interview Process: Face-to-Face

Contract period, auto-renewable or not: 1 year. Can be renewed with evaluation.

On Third Party Payroll (Talisman HR)

Interested can share updated cv on [email protected] or What's app : (phone hidden)

📌 Product, Sales Trainer For Navi Mumbai - Male Candidates Only
🏢 Talisman HR Solutions
📍 Mumbai