- Defining monitoring events for IDfy's services and setting up the corresponding alerts
- Responding to alerts, with triaging, investigating and resolving resolution of issues
- Learning about various IDfy applications and understanding the events emitted
- Creating analytical dashboards for service performance and usage monitoring
- Responding to incidents and customer tickets in a timely manner
- Occasionally running service recovery scripts
- Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis
Preferred candidate profile Are a graduate with a minimum of 3+ years of technical product support experience with following skills:
- Clear logical thinking and valuable communication skills.
- We believe in individuals who are high on ownership and like to operate with minimum management
- An ability to "understand" data and analyze logs to help investigate production issues and incidents
- Hands On experience of Cloud Platforms (GCP/AWS)
- Hands On experience oflogs monitoring tool(Kibana, Stackdriver, CloudWatch)
- Experience creating Dashboards &Alerts; with tools like Metabase, Grafana, Prometheus
- Experience in writing SQL is plus
- Knowledge of Scripting language like Elixir/Python is a plus