Process Executive (Kolkata)

Process Executive (Kolkata)

18 Oct
|
Talents Villa Staffing Solution
|
Kolkata

18 Oct

Talents Villa Staffing Solution

Kolkata

Roles and Responsibilities

- Provide customer support through various channels such as email, chat, and phone calls.

- Handle customer inquiries and resolve issues in a timely and professional manner.

- Work on international processes including US process, blended process, and domestic BPO projects.

- Perform data entry tasks accurately and efficiently.

- Participate in cold calling campaigns to generate leads for sales teams.

Desired Candidate Profile

- 0-4 years of experience in CSE (Customer Support Executives) role or related fields like back office, banking process, bpo industry.

- Solid communication skills with excellent verbal and written English proficiency.

- Ability to work on multiple processes simultaneously including voice processing, non-voice processing (email/chat), outbound calling (cold calling).

- Basic computer knowledge with familiarity with backend systems.

📌 Process Executive (Kolkata)
🏢 Talents Villa Staffing Solution
📍 Kolkata

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