Position Overview

- Position: Process Executive – International Voice Process

- Client: Leading IT MNC

- Process: Inbound Customer Service

- Job Type: Full-Time

- Work Location: Kolkata & Indore

- Work Mode: Work from Office (Initial requirement; remote work may be evaluated later)

- Working Days: 5 Days a Week

Compensation & Benefits

- Annual CTC:

- Freshers: 2.6 LPA

- Experienced Candidates (up to 11 months): 2.9 LPA

- Shift Allowances: Night Shift Allowance provided

- Transportation: Cab/Transport facility available for night shifts

Key Responsibilities

- Handle inbound calls from international customers politely and professionally.

- Process customer orders over the phone.

- Answer questions and resolve issues related to orders and deliveries.

- Accurately log customer details and call interaction notes into the system.

- Maintain key performance metrics: Productivity, Call Quality,



Customer Satisfaction (CSAT), and Service-Level Targets.

Eligibility Criteria

- Education: Non-Technical Graduation Streams (e.g., BA, B.Com, B.Sc, BBA).

- Eligible Batches: 2024, 2025, and 2026 graduates are eligible.

- Marks/CGPA Criteria: None.

- Backlogs/Arrears: Strictly No active backlogs.

- Experience: 0 to 11 months only (Freshers welcome).

- Age Limit: Minimum 18 years old (No upper age limit).

- Language Proficiency: Solid English communication skills

- Shift Flexibility: Must be comfortable working in permanent rotational night shifts within the shift window of 9:30 PM to 11:30 AM.

Pay: ₹21,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Process Executive (Indore)
🏢 Arich Infotech
📍 Indore