Job ID: QTVIS10116

Experience: 10+ Years

Work Location: India - Remote (Hyderabad preferred)

Work Timings: 2:00 PM - 11:00 PM IST

Start Date: ASAP

Employment Type: Project-based opportunity

Job Summary

Qloron Technology is looking for an experienced Principal Architect - ServiceNow Customer Service Management (CSM) to lead architecture and migration initiatives for a large-scale enterprise project.

The ideal candidate must have strong ServiceNow architectural expertise, experience delivering complex implementations, and the ability to guide and coordinate 4-5 Solution/Technical Architects. The project has already started, and we are looking for a suitable candidate to join as soon as possible.

Key Responsibilities

- Lead ServiceNow CSM architecture across complex enterprise projects.
- Provide technical direction, architectural guidance, and recommendations to other architects.
- Manage and coordinate a team of 4-5 Solution/Technical Architects.
- Design and build scalable migration tooling to migrate metadata from legacy systems into ServiceNow modules, including CSM, FSM, WSD, and others.
- Automate metadata mapping and loading through agents and tools.
- Develop automation solutions and APIs for routing rules, record producers, and other ServiceNow configurations.
- Test, maintain, and enhance migration tooling to support the migration of legacy case management systems.
- Ensure architecture quality, scalability, maintainability,



and alignment with project requirements.
- Collaborate with stakeholders and technical teams to deliver migration objectives.

Required Skills & Qualifications
- 10+ years of experience in ServiceNow.
- Demonstrated experience across 3+ real-world ServiceNow projects .
- Previous experience performing the ServiceNow Principal Architect role.
- Strong expertise in ServiceNow Customer Service Management (CSM).
- Experience overseeing and advising architects on complex projects.
- Ability to manage and coordinate 4-5 Solution/Technical Architects.
- Experience designing migration tooling, metadata mapping, automation, and APIs.
- Knowledge of ServiceNow modules such as CSM, Field Service Management (FSM), and Workplace Service Delivery (WSD).
- Robust architectural leadership, problem-solving, and stakeholder communication skills.

Certification Requirement
- ServiceNow CSM certification is mandatory, or
- Candidates must be committed to obtaining the certification within 90 days of selection .

Work Details
- Location: Remote across India
- Preferred Location: Hyderabad
- Shift: 2:00 PM - 11:00 PM IST
- Joining: As soon as possible

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Principal Architect - ServiceNow Customer Service Management (CSM) (Hyderabad)
🏢 Qloron Technology
📍 Hyderabad