JD for OTC- Dispute Resolution

Additionally, a Face-to-Face Drive has been planned on this Saturday, 17 October 2026, at the CKC Campus, Chennai( Venue Detail below).Please schedule suitable candidate for this F2F drive between 9:30 AM and 11:00 AM on Saturday & share the details of the candidates before 3PM Tomorrow(Friday). Kindly prioritize this requirement and share the profiles along with the attached tracker.

Venue Details:

Cognizant, 500 seater, Cafeteria Building, 4th Floor, MEPZ Tambaram Chennai, Tamil Nadu - 600045

Total Requirements

Level-SPE Dispute Resolution

Requirement- 15

Skills- OTC-Dispute Resolution

Exp Range-2-4 Years

Location-Chennai

CTC-490000

Notice Period- Immediate

Level-SME Dispute Resolution

Total Requirements

Level-SPE Dispute Resolution

Requirement- 15

Skills- OTC-Dispute Resolution

Exp Range-4-6 Years

Location-Chennai

CTC-70000

Notice Period- Immediate

Key Roles & Responsibilities:

- Mandatory Domain Expertise OTC Dispute Resolution
- Experience Range - 2 to 6Years
- Shift timings - Night Shift(Expecting to be adaptable as per BU discretion/Schedules)
- Mode of Work - Work from Office
- Notice Period - Immediate





Additional expectations - Good communication skills with relevant domain experience.
- Handle customer disputes related to invoices, payments, deductions, and credit notes.
- Investigate and resolve billing and payment discrepancies.
- Contact customers via calls and emails to gather dispute details.
- Coordinate with internal teams for timely dispute resolution.
- Negotiate and reach mutually acceptable resolutions.
- Ensure timely closure of disputes to reduce ageing receivables.
- Maintain accurate dispute records in ERP and tracking systems.
- Follow company policies and compliance requirements.
- Prepare dispute status and resolution reports.

Valid PAN Number - _____________________(Why PAN Required > Mandatory to Process Candidature & Find Duplicity in Internal PAN Validation Process and also to initiate a screening call.

Reach me @

Sonali Chattopadhyay I Associate People Success

Orcapod Consulting Services Pvt Ltd. Email I [email protected] www.orcapodservices.com

(phone hidden)

📌 OTC/SPE/SME (Chennai)
🏢 Orcapod Consulting Services
📍 Chennai