As an OPS - EXE, you will play a crucial role in overseeing the day-to-day operations of our customer care department.

Your responsibilities will include developing and implementing strategies to improve customer service, ensuring efficient and effective processes, and leading a team of Customer Care Executives (CCEs). The role requires strong leadership and organizational skills, with a focus on delivering exceptional customer experiences.

Responsibilities

- Lead and mentor a team of CCEs, providing guidance and support to ensure high-quality customer service.
- Develop and execute operational strategies to enhance customer satisfaction and loyalty.
- Monitor and analyze customer feedback and trends to identify areas for improvement.
- Implement process improvements and best practices to streamline operations and reduce response times.
- Collaborate with other departments to ensure seamless integration and efficient resolution of customer inquiries.
- Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
- Conduct regular performance evaluations and provide constructive feedback to CCEs.
- Stay updated on industry trends and best practices, and implement creative solutions.
- Build and maintain strong relationships with key stakeholders and clients.
- Oversee the training and development of CCEs to ensure a skilled and knowledgeable team.

Qualifications

- Bachelor's degree in Business Administration, Customer Service, or a related field.
- Minimum 5 years of experience in a customer service or operations management role.
- Proven leadership and team management skills, with the ability to motivate and inspire.




- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong problem-solving and analytical abilities, with a focus on process optimization.
- Proficiency in using customer relationship management (CRM) systems and tools.
- Ability to work independently and manage multiple priorities effectively.
- Familiarity with industry regulations and compliance standards.
- Strong organizational and time management skills.
- Willingness to continuously learn and adapt to new technologies and trends.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities.

With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

📌 OPS - EXE (Hyderabad)
🏢 Digitide Solutions
📍 Hyderabad