Job ID: 744000098333441
Operations & Support Service (m/f/d)
Pune
Professional
Regular (Part Time Possible)
T-Systems ICT India Pvt. Ltd.
Your Task
This position is for a German gPMO (Project Management Office) role requiring 3 to 6 years of experience. The successful candidate will be responsible for service delivery improvement, project management, and stakeholder communication. This role requires fluency in both German and English (C1 level).
Responsibilities
- Conduct training sessions when responsible or acting as a PAP (Process Authorized Person)
- Represent all services and provide solutions for new demands and issues
- Follow STRIVE gPMO KPIs to improve service delivery
- Apply ITIL Foundation principles to project management
- Conduct professional meetings following Golden Meeting Rules
- Implement STRIVE processes and manage the Complaint Ticket Process
- Take responsibility for project-specific service execution
- Delegate tasks appropriately within the team
- Apply stakeholder management principles
- Maintain active communication in discussions and tickets
- Demonstrate strong teamwork and adaptability skills
- Market services effectively to stakeholders
- Take ownership of tasks and demonstrate self-motivation
Your Profile
We are looking for a German gPMO professional with project management experience, ITIL knowledge, and strong communication skills in both German and English.
Must Have Skills
- 3 to 6 years of experience
- Ability to conduct training
- Solution finding approach for new demands and issues
- ITIL Foundation knowledge
- Project Management Foundation knowledge
- Knowledge of STRIVE gPMO KPIs
- Knowledge of STRIVE process
- Experience with Complaint Ticket Process
- Ability to take responsibility for project-specific service execution
- Basics of stakeholder management
- Fluent German language skills
- English language skills at C1 level
- Good communication skills
- Active participation in discussions
- Team work abilities
- Adaptability
- Ability to market services
- Self-motivated with ownership mentality
- Professional meeting facilitation skills
- Knowledge of Golden Meeting Rules
- Delegation skills
About Us
T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Excellent Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers.
T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including:
- Automotive
- Manufacturing
- Logistics and transportation
- Healthcare
- Public sector
T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems.
As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.
Application Information
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