Location : 103,104, Nyati Emporious, Off Mumbai Bangalore Highway, Mahalunge, Baner, Pune 411045
Work Hours : Monday-Saturday (9AM-6PM)
Role Summary In this role, you will be the face of our brand, providing in-person support to driver-partners and ensuring a smooth onboarding and support experience.
Key Responsibilities:
- Provide high-quality, Phone support to driver-partners visiting the Greenlight Hub
- Assist with onboarding recent driver-partners, including documentation and app setup
- Educate partners on platform usage, earning potential, safety, and compliance guidelines
- Troubleshoot account and app-related issues and escalate as needed
- Maintain a high level of professionalism and empathy during interactions
- Ensure all processes are followed in accordance with company policies
- Collect feedback from partners to improve the overall experience
Required Skills & Qualifications:
- Fresher or 6 month or plus experience in customer service, retail, or operations
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Tech-savvy with a basic understanding of mobile apps and platforms
- Fluency in [local language] and English is preferred
📌 Operations Support (Pune)
🏢 LanceSoft
📍 Pune
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