- Oversee the complete partner onboarding process, including screening and conducting interviews to evaluate candidates and ensure a smooth onboarding experience.
- Develop and maintain solid relationships with clients and partners, serving as their primary point of contact and ensuring a positive experience throughout the engagement.
- Handle customer and partner queries through calls, chats, and emails, ensuring clear, professional, and timely communication.
- Assess customer and partner needs, address their concerns, and provide suitable solutions and guidance to ensure effective issue resolution.
- Coordinate with relevant teams to escalate complex issues, track pending concerns, and ensure timely follow-ups until resolution.
- Maintain accurate records of onboarding processes, customer interactions, issue resolutions, and operational updates while ensuring efficient workflows and high-quality support.
About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.
📌 Operations Executive - Tamil in Noida
🏢 AstroTalk
📍 Noida
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