The International Operations Specialist will take end-to-end ownership of the international B2B order journey. This role bridges the gap between international clients, logistics, and internal teams to ensure seamless order execution, accurate data management, and exceptional customer service.
Key Responsibilities
- End-to-End Order Management: Take complete ownership of the international B2B order lifecycle, tracking shipments from placement through to successful delivery.
- Customer Support &
- Communication: Handle international customer queries efficiently across multiple communication channels, ensuring timely and skilled resolution.
- Inventory &
- Data Management: Oversee international inventory levels and maintain accurate data records to prevent stockouts or delivery delays.
- Stakeholder Management: Coordinate seamlessly with internal cross-functional teams (Logistics, Warehouse, Tech, Finance) and external vendors to ensure smooth operations.
- Reporting &
- Analytics:
Utilize Advanced Excel to manage logistics data, track order statuses, and generate operational performance reports.
- Professional Communication: Draft clear, concise, and professional emails for international clients and corporate stakeholders.
Key Requirements &
- Skills
- Experience: Prior experience in handling B2B/B2C operations, logistics, or order management.
- Technical Skills: Strong working knowledge of Microsoft Excel (VLOOKUP, Pivot Tables, data management tools) and ERP/Order Management Systems.
- Communication: Excellent written and verbal communication skills, with a strong emphasis on professional email writing.
- Adaptability: Highly flexible and comfortable working in a fast-paced, cross-functional environment.
- Attributes: Strong problem-solving skills, high attention to detail, and a customer-first mindset.