About Us: Thread Factory is an algorithm-driven B2B fashion marketplace helping apparel retailers source the most relevant, in-demand styles for their stores. We combine data, market insights, and technology to enable smarter, faster, and more confident buying decisions.
Our vision is to replace gut-based sourcing with data-backed buying. By leveraging real-world market signals and trend intelligence, we curate and filter products that align with actual demand—helping retailers improve sell-through while enabling manufacturers to reach the right buyers.
Responsibilities
- Manage order processing, liaise with supply team and vendors to ensure timely fulfilment.
- Oversee last-mile logistics, collaborate with third-party partners to optimise delivery efficiency and minimise Non-Delivery Rate (NDR) and Return to Origin (RTO) %.
- Engage customers for feedback and gauge Customer Satisfaction (CSAT) levels.
- Resolve customer disputes promptly, facilitating returns, exchanges, and refunds to uphold superior customer service.
- Reach out to potential customers, identifying opportunities for upselling and revenue growth.
- Follow up with customer for order follow up and payment collection
- Execute surveys and collaborate with supply and sales teams to enhance the overall customer experience.
Skills & Qualification:
- 1-2 years of experience in operations, preferably in a fast-paced environment
- Prior experience in an eCommerce or startup ecosystem is highly preferred
- Strong interpersonal and communication skills to effectively coordinate with customers, vendors, and internal teams
- Good understanding of order management, logistics, and customer lifecycle processes
- Self starters looking for good learning experience in a startup
Role Details:
- Role Type: Full time
- Working Days : Mon - Saturday
- Location: Saket, Delhi
- Compensation: ₹30,000 per month