Cluster Operations Management • Oversee operations across all client locations within the assigned cluster or geographic area.
- Ensure adherence to company SOPs, operational standards, and service protocols.
- Conduct regular operational reviews with Assistant Operations Managers.
- Monitor operational performance across accounts and address service gaps proactively.
- Ensure manpower deployment aligns with contractual commitments. ________________________________________ B.
- Ensure timely replacement of manpower to address absenteeism and attrition.
- Coordinate workforce planning with HR and recruitment teams.
- Ensure accurate attendance and workforce reporting systems a