: OFFICE ADMINISTRATOR & CUSTOMER SUPPORT EXECUTIVE

COMPANY DETAILS

Company Name : BV Enterprise | Vignesh Loans

Designation : Office Administrator & Customer Support Executive

Department : Front Office, Customer Support & Operations

Employment Type : Full-Time

Location : Branch Office (On-site)

GST No : 33AYMPV9146Q1ZA

Contact / WhatsApp : +91 93635 46260

ABOUT THE ROLE

BV Enterprise | Vignesh Loans is looking for a proactive, reliable, and detail-oriented Office Administrator & Customer Support Executive. In this role, you will be the primary point of contact for clients walking into our office or contacting us via phone and WhatsApp.

You will manage daily office administration, customer attending, document filing, customer KYC verification, and accurate system data entry into our internal software and Excel spreadsheets.

KEY RESPONSIBILITIES & DUTIES

1. CUSTOMER SUPPORT & FRONT OFFICE DESK

- Welcome walk-in clients with a professional and helpful attitude.
- Understand customer loan inquiries and provide clear, accurate guidance on application steps and required paperwork.
- Manage incoming and outgoing office phone calls promptly and courteously.
- Handle official WhatsApp business inquiries, client follow-ups, and message updates via +91 93635 46260.
- Regularly update clients on the status of their loan approvals, documentation requests, and disbursement timelines.

1. SYSTEM DATA ENTRY & RECORD MAINTENANCE

- Enter borrower information, loan application forms, and customer KYC details accurately into internal systems, CRM software, and Excel/Google Sheets.
- Maintain and update daily registers for walk-in visitors, customer inquiries, leads, and document collections.
- Track customer repayment logs, billing records, and service charges with zero data entry errors.




- Regularly back up operational spreadsheets and cross-verify digital records against hard-copy paperwork.

1. DOCUMENT VERIFICATION, KYC & SYSTEMATIC FILING

- Receive, check, scan, and photocopy necessary borrower documentation (Aadhaar Card, PAN Card, Income Proofs, Bank Statements, Property Papers, etc.).
- Verify that submitted copies are legible, complete, and properly signed/attested by the customer.
- Create and maintain a well-organized physical filing cabinet with designated folders for active, approved, pending, and closed files.
- Digitize physical documents and upload them securely into designated cloud folders (Google Drive/internal portal).
- Ensure strict confidentiality and data protection of all client personal and financial information.

1. DAILY OFFICE ADMINISTRATION & COORDINATION

- Ensure the front office, reception area, and client waiting space remain tidy, organized, and presentable at all times.
- Monitor and manage office stationery, printer paper, toner cartridges, register books, and basic office supplies.
- Receive, log, dispatch, and track incoming and outgoing postal mail, courier packets, and bank documents.
- Coordinate between field executives, sales staff, branch managers, and banking partners to ensure smooth communication.
- Maintain the daily office attendance sheet and basic petty cash expense register if assigned by management.

CANDIDATE QUALIFICATIONS & REQUIREMENTS
- Education: Higher Secondary (12th Pass), Diploma,



or any Graduate Degree (B.Com, BBA, B.Sc, BCA, BA, or equivalent).
- Experience: 0 to 2 years of relevant experience in office administration, front desk handling, data entry, customer care, or loan/finance office support. (Motivated freshers with strong computer knowledge are welcome to apply).

- Computer Skills

* Good proficiency in MS Excel / Google Sheets (data formatting, basic formulas, filters, sorting).
- Working knowledge of MS Word and internet browsing.
- Comfortable using WhatsApp Web and handling email communication.
- Fast and accurate keyboard typing skills in English.

- Language Skills:

* Fluent spoken Tamil.
- Basic conversational and written English (for reading forms, IDs, and sending basic texts/emails).

- Personal Attributes:

* High level of honesty and integrity when handling confidential customer files.
- Polite, patient, and professional interpersonal manners.
- Punctual, organized, and capable of multi-tasking during peak office hours.

WORK SCHEDULE & COMPENSATION
- Working Days : Monday to Saturday
- Office Timings : 9:30 AM to 6:30 PM (Standard office hours)
- Salary Range : Competitive industry pay based on experience and computer proficiency
- Benefits : Performance incentives, festive bonuses, and professional growth opportunities

HOW TO APPLY Interested candidates can reach out directly via call or WhatsApp:
- Contact Person : Branch Manager / HR
- Phone / WhatsApp : +91 93635 46260
- Company Name : BV Enterprise | Vignesh Loans

- GSTIN : 33AYMPV9146Q1ZA
- What to Send : Updated Resume / Biodata or direct walk-in with copies of your educational certificates and Aadhaar card.

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks

- Internet reimbursement
- Paid sick time

Work Location: In person

📌 Office Admin (Ashoknagar)
🏢 BV Enterprise
📍 Ashoknagar