We are looking for a Nutritionist to join FirstClub's Chat Support process on a 3-month contractual basis. The role involves interacting with customers through chat, understanding their nutrition and wellness-related queries, reviewing basic blood report parameters, and recommending relevant FirstClub products based on the customer's requirements and the defined process.
Key Responsibilities
- Handle customer queries related to nutrition, health, wellness, and products through chat.
- Review basic blood reports shared by customers and understand common health parameters.
- Identify and communicate whether reported values fall within or outside the reference range, while following
the defined process.
- Explain basic observations in simple, clear, and customer-friendly language.
- Understand customer needs and recommend relevant FirstClub products based on their requirements.
- Provide appropriate nutrition and wellness guidance within the scope of the role.
- Maintain a professional, empathetic, and helpful tone across customer interactions.
- Escalate queries requiring medical or clinical intervention as per company guidelines.
Requirements
- Bachelor's or Master's degree in Nutrition, Dietetics, Clinical Nutrition, Food & Nutrition, or a related field.
- Valuable understanding of basic nutrition and commonly reported blood parameters.
- Strong written communication skills with the ability to communicate clearly over chat.
- Ability to simplify health and nutrition-related information for customers.
- Customer-focused, empathetic, and comfortable handling multiple conversations.
- Freshers with a relevant educational background may also be considered.
📌 Nutritionist Chat Support (Bengaluru)
🏢 FirstClub
📍 Bengaluru
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