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Experience Level:

- 10–12 years of experience in Desktop/Server Support and System Administration.

- 5+ years of experience in Nexthink.

Role & Responsibilities

Key Result Areas (Activities scheduled in the project):

- Requirements gathering from the customer.

- Responsible for the overall planning and design of Nexthink architecture.

- Prepare Nexthink implementation and deployment project plans and execute them.

- Manage Nexthink Cloud instances and, for on-premises deployments, manage the appliance via the Linux command line.

- Create Nexthink process documentation.

- Prepare Nexthink test cases and execute testing.

- Coordinate with the client SME for Nexthink implementation, testing, and deployment sign-off.

- Coordinate with Network, Active Directory (AD), SCCM, Datacenter, and Wintel teams to address project dependencies.

- Envision, plan, and deploy Nexthink Infinity operational configurations, including investigations, alerts, dashboards, hierarchy, services, and categories.

- Create PowerShell scripts for Infinity or Nexthink Act modules.

- Lead a team of BAU consultants/engineers.

- Provide technical guidance and coordinate with onsite/offshore teams.

- Review Nexthink engineering/deployment project plans and progress.





- Participate in program and project review meetings.

Required Candidate Profile

- Willingness to work in a 24/7 setting; shifts will depend on the project.

- Strong knowledge of Nexthink concepts, architecture, and operational configurations.

- Good knowledge of NQL (Nexthink Query Language).

- Strong knowledge of Windows 10 and Windows 11 operating systems.

- Good knowledge of L2/L3 desktop support operations, incident management, problem management, and change management.

- Basic knowledge of NQL commands and Linux/Unix commands.

- Basic knowledge of SCCM deployment.

- Good customer orientation and coordination skills.

- Good knowledge of deployment tools such as SCCM, MDT, Altiris, etc.

- Basic knowledge of Active Directory and Windows Servers.

- Basic understanding of networking concepts.

- Good working knowledge of PowerShell scripting.

- Act as the first point of escalation for issues.

Certifications

1. Windows 10 and Windows 11 Certification.

2. Nexthink IT Support Module Certification – Mandatory.

3. Nexthink IT Admin Module Certification – Mandatory.

4. Infinity certifications.

Education

- B.Sc., B.Tech, or any graduate degree with relevant experience.

📌 Nexthink Consultant – SME (Noida)
🏢 Topcoder
📍 Noida