Network Engineer (Kalamassery)

Network Engineer (Kalamassery)

18 Oct
|
Extranet Supports
|
Kalamassery

18 Oct

Extranet Supports

Kalamassery

Key Responsibilities

- Handle customer queries and complaints through call centre, WhatsApp, chat, and approved communication channels.

- Collect customer and service details, document connectivity issues, and create or update support tickets accurately.

- Perform basic internet troubleshooting, including router/CPE power, cable connections, WAN/LAN status, ping, IP, and gateway checks.

- Provide transparent troubleshooting instructions, communicate ticket updates, and maintain accurate records of customer interactions.

- Escalate unresolved issues to Senior with complete troubleshooting details while following company procedures and SLA requirements.

Work Location: In person

📌 Network Engineer (Kalamassery)
🏢 Extranet Supports
📍 Kalamassery

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