Role & responsibilities

1. IT Infrastructure &
- Network Management

- Manage and maintain the company's LAN, Wi-Fi, routers, switches, firewalls, and internet connectivity.

- Monitor network performance and ensure minimal downtime.

- Troubleshoot network, internet, VPN, and connectivity-related issues.

- Configure and maintain network devices and coordinate with internet service providers.

- Ensure secure and reliable connectivity across corporate offices, sales offices, and project sites.

1. Laptop, Desktop &
- Hardware Management

- Set up, configure, and maintain laptops, desktops, printers, scanners, and other IT equipment.

- Install operating systems, drivers, applications, and necessary software.

- Troubleshoot hardware and software-related issues.

- Coordinate repairs, servicing, and replacement of IT equipment.

- Maintain records of laptops, desktops, accessories, and other IT assets.

- Ensure timely allocation and recovery of IT assets during employee onboarding and exits.

1. Software &
- User Access Management

- Install, configure, and maintain company-approved software and applications.

- Create and manage employee email accounts and system access.

- Manage Microsoft 365, Outlook, Teams, OneDrive, and other business applications, as applicable.

- Provide access to departmental software and applications based on approved requests.

- Manage software licenses, renewals, and subscriptions.

- Ensure timely activation, modification, and deactivation of employee access.

- Troubleshoot software installation, login, access, and compatibility issues.

1. Employee IT Support





- Act as the primary point of contact for all IT-related queries and technical issues for

- Provide technical assistance for laptops, desktops, email, software, printers, networks, and other IT systems.

- Resolve employee IT issues remotely or through on-site support.

- Support employees with password resets, application access, and system configurations.

- Maintain a record of IT support requests and ensure timely resolution.

- Provide basic guidance to employees on the effective and secure use of IT systems.

1. IT Security &
- Data Management

- Ensure antivirus, endpoint security, and operating system updates are regularly maintained.

- Implement basic IT security measures to protect company systems and information.

- Manage user permissions and access controls.

- Monitor and coordinate data backup and recovery processes.

- Ensure secure handling of company data during laptop allocation, repair, replacement, and employee exits.

- Identify potential IT security risks and coordinate corrective actions.

1. IT Asset &
- Vendor Management

- Maintain an updated IT asset register with employee allocation details.

- Track hardware warranties, software licenses, and AMC renewals.

- Coordinate with IT vendors for procurement, repairs,



maintenance, and technical support.

- Obtain quotations and recommend suitable IT equipment based on business requirements.

- Maintain records of IT purchases, licenses, warranties, and service contracts.

- Support IT budgeting and cost optimization.

1. Employee Onboarding &
- Exit Support

- Configure laptops, email accounts, and software access for recent employees before their joining date.

- Ensure new employees have the required IT infrastructure and access from Day 1.

- Coordinate with HR for timely allocation and recovery of IT assets.

- Disable employee accounts and revoke system access during exits.

- Ensure proper data backup, transfer, and secure device reconfiguration before reassignment.

Qualification &

- Experience

- Bachelor's degree or diploma in Computer Science, Information Technology, Networking, or a related field.

- 36 years of hands-on experience in IT support, network administration, or IT infrastructure management.

- Experience independently supporting 75–100 employees will be preferred.

- Strong knowledge of Windows operating systems, laptop configuration, and hardware troubleshooting.

- Practical experience with LAN, Wi-Fi, routers, switches, firewalls, and basic network security.

- Experience managing Microsoft 365, Outlook, user accounts, and software access.

- Knowledge of IT asset management, software licensing, and vendor coordination.

- Relevant certifications such as CCNA, CompTIA Network+, or Microsoft certifications will be an added advantage.

📌 Network Administrator Team Lead (Bengaluru)
🏢 Address Maker Life Spaces
📍 Bengaluru