Department:

Marketing / Sales

Location:

Mumbai / Head Office – Nariman Point

Reporting To:

Manager – Marketing / Head – Sales & Marketing

Position Summary The Marketing Executive – Sales Coordination will be responsible for managing all post-order activities from receipt of customer purchase orders until material dispatch and payment follow-up coordination.

The role requires continuous coordination with customers, production, planning, dispatch, stores, logistics, finance, and the sales team to ensure timely execution of customer orders.

This is not a field sales role. This is an execution, coordination, and customer servicing role where attention to detail, follow-up discipline, and ownership are critical.

Key Responsibilities

Order Processing

- Receive and review customer purchase orders.
- Verify order details against quotations and approved commercial terms.
- Create and maintain order records in ERP/SAP/Tally or company systems.
- Ensure complete order documentation is available before processing.

Production & Planning Coordination

- Coordinate with Production and Planning teams regarding order execution schedules.
- Monitor manufacturing status against committed delivery dates.
- Escalate delays proactively to management.
- Follow up on pending production requirements.

Customer Communication

- Act as the primary coordination point for post-order customer communication.
- Provide order status updates.
- Communicate dispatch schedules.
- Address customer queries regarding order progress.
- Maintain skilled customer relationships.

Dispatch Coordination

- Coordinate with Stores, Logistics, and Dispatch departments.
- Ensure timely dispatch of materials.
- Verify dispatch documents before release.




- Share dispatch details with customers.

Documentation Management

- Maintain customer order files.
- Prepare and circulate order acknowledgements.
- Coordinate preparation of invoices and dispatch documents.
- Maintain records of pending and completed orders.

MIS & Reporting

- Generate daily, weekly, and monthly order status reports.
- Track pending orders and delivery commitments.
- Update management on order execution performance.
- Maintain accurate sales coordination data.

Payment Follow-Up Coordination

- Coordinate with Finance and customers regarding pending payments.
- Share outstanding statements when required.
- Follow up for payment-related documentation.
- Support the sales team in collection coordination.

Internal Coordination

Work closely with

- Marketing Team

- Production

- Planning

- Stores

- Dispatch

- Logistics

- Finance
- Quality Department to ensure smooth order execution.

Desired Candidate Profile

Education

- Graduate in Commerce, Management, Marketing, or related field.
- MBA/PGDM preferred but not mandatory.
- B.E / Diploma in Mechanical Engineering (Best Suitable).

Experience

- 2-5 years in Sales Coordination, Marketing Coordination, Customer Service, or Post-Order Processing.
- Pipes Industry (Best Suitable), Manufacturing Industry or Heavy Engineering Industry experience preferred.




- Experience in Pipes, Steel, Engineering, Industrial Products, Infrastructure sectors will be an advantage.

Required Skills

- Strong follow-up skills.
- Customer handling ability.
- ERP knowledge.
- MS Excel proficiency.
- Documentation management.
- Coordination and communication skills.
- Time management.
- Problem-solving ability.

Key Performance Indicators (KPIs)

- Order processing accuracy.
- On-time order execution.
- Customer response time.
- Pending order management.
- Dispatch coordination effectiveness.
- Documentation accuracy.
- Customer complaint resolution support.

What Success Looks Like A successful candidate:

- Knows every open order status without being asked.
- Follows up relentlessly with internal departments.
- Identifies delays before customers discover them.
- Keeps customers informed instead of making excuses.
- Maintains accurate records and reports.
- Ensures commitments made by the sales team are tracked and executed.

What Will Not Work in This Role This role is not suitable for someone who:

- Waits for instructions every day.
- Avoids follow-up conversations.
- Is uncomfortable speaking with customers.
- Cannot handle pressure from multiple departments.
- Misses details in documentation.
- Believes coordination means forwarding emails.

Coordination is ownership. If production is delayed, dispatch is pending, or a customer is escalating, the Sales Coordinator is expected to know the status, drive follow-ups, and keep stakeholders informed until closure. This role rewards persistence, discipline, and accountability more than personality or presentation skills.

📌 Marketing Executive / Sales Coordination (Post-Order Processing) (Mumbai)
🏢 FINESSE STAFFING
📍 Mumbai