Role overview:

The V&D; Sales Manager owns AOP delivery for Voice & Digital Sales in Bangalore and Ahmedabad leading Team Leads and telesales agents for Bangalore Location.

Manager Voice & Digital Sales

Location - Bangalore (with periodic travel to Ahmedabad)

Cities managed

Bangalore, Ahmedabad

Reports to

Head Voice & Digital Sales

Direct reports

Team Leads, Bangalore and Ahmedabad telesales

Channels

Inbound and outbound calling, digital leads (web, chat, WhatsApp, search and listing sources)

Segment

B2C broadband acquisition; B2B leads routed per process

Key deliverables.

- AOP achievement – Deliver the AOP target assigned for Bangalore and Ahmedabad on gross adds, revenue and ARPU, with monthly and weekly breakdowns by city, team and channel.
- Process adherence and governance – Build, document and govern sales processes (lead handling, SLAs, CRM disposition, order punching, compliance), with regular audits and closure of gaps.
- Attrition control – Keep agent and TL attrition within budget through hiring fit, structured onboarding, engagement, recognition and early-tenure tracking.
- People management and daily governance – Run daily huddles, intra-day performance tracking, floor walks and end-of-day reviews; manage performance through clear goals, feedback and PIPs where needed.
- Roster planning – Plan rosters and shrinkage against lead and call-volume patterns to meet service levels, answer rates and connectivity targets in both cities.
- Stakeholder coordination – Work closely with Marketing, Product, Operations/Installation, IT/CRM, HR, Training, Quality and the city business teams to resolve blockers and improve lead-to-install conversion.
- Business performance discussions – Lead periodic reviews with city business heads on funnel, conversion, feasibility and installation gaps, and drive agreed action plans to closure.
- Automation and process improvement – Identify manual steps and lead automation in CRM, dialer, WhatsApp,



chat and reporting to raise productivity and conversion.
- Training and coaching of Team Leads – Build TL capability in call coaching, speech-analytics review, floor management and data-led decisions; run regular coaching and calibration sessions.
- High-quality customer acquisition – Ensure every sale is genuine, correctly documented and installable, with low cancellations, early churn and complaints.
- High-ARPU customer acquisition – Drive upsell to higher-speed and longer-tenure plans, add-ons and bundles to lift acquisition ARPU above target.

KPIs

Performance is measured on the following, with targets set in the annual AOP.

Sales

Gross adds vs AOP; revenue vs AOP; lead-to-sale conversion

Revenue quality

Acquisition ARPU; mix of high-speed and long-tenure plans

Customer quality

Sale-to-install conversion; cancellations; early churn; TNPS

Productivity

Sales per agent; connectivity and answer rate; lead response time

People

Agent and TL attrition; roster adherence; TL capability scores

Process

Audit and quality scores; CRM disposition accuracy; automation initiatives delivered

Work experience and qualifications

- Total experience: 8–12 years in sales, of which at least 4–5 years in telesales or inside sales.
- Leadership: At least 3 years managing Team Leads, with teams of 50 agents, ideally across more than one city or site.
- Industry: Broadband, telecom, DTH, OTT, banking/fintech or consumer subscription businesses; ISP or telecom acquisition experience preferred.
- Track record: Proven delivery of monthly acquisition targets with measurable gains in conversion and ARPU.
- Tools:



CRM and dialer platforms, MIS and dashboards, advanced Excel; exposure to speech analytics, WhatsApp/chat sales and workforce planning is an advantage.
- Education: Graduate in any discipline; MBA preferred.
- Languages: English and Hindi required; Kannada and/or Gujarati an advantage.

Key attributes
- Target ownership – Takes full accountability for numbers and acts early when the run-rate slips.
- Data-driven – Reads funnels, dashboards and call data to find root causes and act on them.
- People leader – Builds robust TLs, coaches on the floor and keeps teams motivated and stable.
- Process discipline – Sets standards, follows through on governance and does not compromise on sale quality.
- Multi-location management – Runs a remote city (Ahmedabad) as tightly as the home city through structured reviews and visits.
- Stakeholder influence – Works across functions and with business heads to get blockers removed without formal authority.
- Customer orientation – Prioritizes the right plan for the customer and long-term value over short-term volume.
- Improvement mindset – Looks for automation and simpler ways of working, and drives changes to completion.
- Communication – Clear, structured communicator in reviews, presentations and on calls.
- Resilience – Stays composed under pressure in a fast-paced, target-driven environment.

Regards,

Ranjit Joshi

Team ACT Fibernet

HR

Role: Sales Support & Operations - Other, Industry Type: Telecom / ISP, Department: Sales & Business Development, Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: B.B.A. / B.M.S. in Any Specialization, B.Com in Any Specialization PG: MBA/PGDM in Any Specialization read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Inside SalesSales OperationsTelesalesMIS ReportingTeam Handling Inbound SalesOutbound SalesVoice ProcessDigital Sales

📌 Manager - Voice and Digital Sales (Bengaluru)
🏢 Atria Convergence Technologies (ACT)
📍 Bengaluru