Manager – Tutoring Operations

CollegePass | Bengaluru | Full-time | Hybrid

CollegePass is hiring a hands-on Tutoring Operations Manager to recruit tutors, coordinate demos, manage class schedules, support students and parents, and ensure dependable delivery across our tutoring programmes.

You will be the operational link between families, tutors and the academic team. This role requires someone who communicates clearly, follows through consistently and takes ownership of issues until they are resolved.

Key Responsibilities

Tutor Recruitment, Hiring and Onboarding

- Identify hiring requirements by subject, curriculum, student demand and tutor availability.
- Source suitable tutors through job platforms, referrals, qualified networks and direct outreach.
- Screen applications and conduct initial conversations to assess experience, communication, availability and suitability.
- Coordinate teaching demonstrations and subject evaluations with academic leads.
- Manage candidate follow-ups, references, documentation and onboarding.
- Explain delivery standards, scheduling processes, reporting requirements and communication expectations.
- Maintain a pool of approved tutors and backup teachers across subjects and curricula.

Demo Coordination and Student Onboarding

- Understand the student’s subject, curriculum, level, learning needs and availability before arranging a demo.
- Coordinate suitable tutors, confirm appointments and send joining instructions and reminders.
- Ensure demos start on time and collect feedback from parents, students and tutors.
- Coordinate subsequent steps with the relevant team and ensure a smooth transition into regular classes.

Class Scheduling and Teacher Coordination

- Maintain accurate schedules across students, tutors and time zones.
- Match student requirements with approved tutors and available teaching capacity.




- Confirm recurring classes, communicate changes and prevent scheduling clashes.
- Monitor class starts and attendance, resolve joining difficulties and coordinate replacements or rescheduling.
- Maintain backup arrangements and escalate tutor shortages early.

Customer Support and Parent Relationships

- Act as a dependable contact for parents and students on scheduling, service queries and delivery concerns.
- Respond professionally through WhatsApp, phone, email and video calls.
- Keep families informed about changes, pending actions and resolution timelines.
- Handle complaints calmly, investigate the facts and follow through until closure.
- Build lasting parent relationships through accurate communication and reliable service.

Delivery Tracking and Quality Support

- Track purchased, scheduled, completed and remaining tutoring hours.
- Maintain attendance, cancellations, reschedules, demo feedback and session records.
- Ensure tutors submit lesson notes, homework and progress updates as required.
- Coordinate with academic leads when students struggle or parents raise teaching-quality concerns.
- Ensure approved cancellation, rescheduling and package policies are applied consistently.

Reporting and Process Improvement

- Maintain accurate hiring records, operational trackers, calendars and CRM records.
- Review tutor hiring progress, demo completion, class delivery, tutor attendance, unresolved queries and parent feedback.
- Identify recurring problems and improve workflows,



reminders and escalation processes.
- Flag delivery risks early and keep the team informed of actions and ownership.

What We Are Looking For

- Relevant experience in tutoring operations, academic coordination, education services or customer support.
- Experience sourcing, screening, hiring or onboarding tutors and teachers.
- Practical experience coordinating teachers, students, schedules and parent queries.
- Strong spoken and written English, with a calm and professional communication style.
- Excellent organisation, attention to detail and follow-through.
- Confidence using Google Sheets or Excel, calendars, online meeting platforms and CRM systems.
- Ability to manage simultaneous requests without losing track of commitments.
- Willingness to handle daily recruitment and operational work personally.
- Experience with SAT, IB, IGCSE or other tutoring programmes is an advantage.

This is an operations, tutor-hiring and customer-service position. Teaching and sales closure are not the primary responsibilities. Work Days and Hybrid Schedule

- Working days: Tuesday–Saturday, 11:00 AM–8:00 PM IST.
- Tuesday–Friday: Working from home.
- Saturday: Working from the Bengaluru office.
- Weekly off: Sunday and Monday.

Candidates must be based in Bengaluru by joining and available to attend the office every Saturday.

Selection Process

Shortlisted applicants may complete a practical exercise covering tutor recruitment, demo scheduling, teacher coordination, a parent complaint and class-delivery tracking.

About CollegePass

CollegePass supports students through university admissions advising and personalised tutoring. We work closely with students, parents and educators to deliver structured, dependable academic support.

Website: https://www.collegepass.org/

📌 Manager – Tutoring Operations (Bengaluru)
🏢 CollegePass
📍 Bengaluru