Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization's policiesAct with Integrity
Duties and Responsibilities
- Responsible for sales activities through call-center for Banking / non-banking products
- Campaign management for call-centre.
- Data Management Vendor management.
- Managing growth and profitability of Personal Loan Telebinding Channel in PLCS
- COA management
- Conceptualize and develop promotional campaigns for all the channels
- Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity
- Initiate and lead various process enhancement and system development projects for both the channels
- Identify process improvement areas and re-engineer the existing processes to bring efficiency reduce cost
- Monitoring performance and suggest corrective action for: Key business metrics, Product and portfolio performance, Employee - Call Centre teams productivity, Compliance, policies, guidelines processes
- Resolve all customer escalation and queries related to both the channels; Systems Understanding Data Analysis
- Understanding of CRM lending system - Salesforce.com / UNICA
- Understanding of campaign management in Dialer
- Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
- Tracking all important matrix of business on regular basis
- Initiate request and coordinate with IT COE for any recent requirement related to system enhancement
- Need to have excellent excel and PowerPoint skills