Company Description bigbasket, a Tata enterprise founded in 2011, is a leading online supermarket with operations across more than 60 cities and towns in India. The company runs multiple business lines, including bigbasket, bbinstant, bbdaily, bbmandi, and bbsaathi, and is rapidly strengthening its quick-commerce capabilities in Tier 1 and Tier 2 cities.

As bigbasket scales, it is expanding into new categories such as Fashion, Electronics, Food, Pharmacy, and Gold & Silver Coins to build a comprehensive shopping ecosystem. With a workforce of over 60,000, bigbasket fosters a people-first culture rooted in humility, transparency, integrity, and respect, and is certified as a Great Place to Work and Great Place to Work for Women. Through its DEI initiative, Aarambh, and sustainability efforts in gig opportunities, electric vehicle deliveries, solar-equipped warehouses, and support for organic farming, bigbasket is committed to inclusive growth and environmental responsibility.

Role Description The Manager role at bigbasket is a full-time, on-site position based in Chennai. The Manager will oversee day-to-day operations, including planning, organizing, and monitoring team activities to ensure high levels of customer service, productivity, and process adherence.

Responsibilities include managing team performance, setting clear goals, tracking operational metrics, and driving continuous improvement in workflows and resource utilization. The Manager will collaborate with cross-functional stakeholders such as logistics, merchandising, technology,



and customer support to resolve issues and optimize end-to-end operations. This role also involves mentoring and developing team members, implementing company policies, ensuring compliance with safety and quality standards, and contributing to strategic initiatives that support business growth in the region.

Qualifications

- Candidates should possess strong people management and leadership skills, including team supervision, performance coaching, and conflict resolution.
- Candidates should possess operational and process management skills, such as planning, workflow optimization, and adherence to quality and compliance standards.
- Candidates should possess data-driven decision-making skills, including basic analytical abilities, reporting, and use of metrics to improve performance.
- Candidates should possess effective communication and stakeholder management skills, with the ability to collaborate across functions and present information clearly.
- Candidates should possess problem-solving and organizational skills, with the capacity to prioritize tasks and manage multiple responsibilities in a rapid-paced environment.
- Relevant experience in retail, e-commerce, supply chain, or operations management is highly beneficial.
- A bachelor’s degree in Business, Management, Operations, or a related field is preferred; equivalent practical experience will also be considered.
- Comfort with using digital tools, dashboards, and basic office software is expected; familiarity with e-commerce or warehouse management systems is an

📌 Manager (Chennai)
🏢 Fyn
📍 Chennai