Objective To create, improve, and sustain operational and field execution processes aimed at driving growth in digital lending products, while also managing field sales performance to ensure end-to-end delivery excellence.

Key Resposnsibilties

A. Field Sales Team Management

- Lead and manage the Field Sales team responsible for customer acquisition through on-ground efforts (high-risk, drop-offs, or unresponsive leads).
- Define and monitor KPIs, incentive structures, and daily sales tracking to ensure achievement of sales targets.
- Drive on-ground discipline, productivity, and adherence to compliance guidelines by the field force.
- Plan and execute field sales strategies to improve end-to-end conversions.




- Ensure robust performance reporting and MIS for field operations; use data insights to course-correct and scale initiatives.
- Act as the bridge between telesales/digital channels and field force for lead management and feedback integration.

B. People & Reporting

- Manage a team of process/operations executives and field supervisors.
- Guide and develop team capabilities through structured reviews, feedback, and training interventions.
- Prepare regular reports and dashboards using MS Excel (and other internal tools) for senior management reviews.

📌 Manager - Field Sales (Gurugram)
🏢 home credit
📍 Gurugram