Job Summary The Liaison Officer ( Head Role ) acts as the primary point of contact to build and maintain solid relationships between the hotel and external entities, including local government bodies, corporate clients, and VIP guests. The objective is to ensure seamless operation, maintain statutory hotel compliance, and provide high-level assistance during major corporate events, international delegations, or political visits.

Key Responsibilities

Government & Statutory Liaisoning

- - Authority Point-of-Contact: Serve as the main intermediary between the hotel and local authorities such as the BBMP (Bruhat Bengaluru Mahanagara Palike), BESCOM, BWSSB, Pollution Control Board (KSPCB), Local Police, and Excise/Fire departments.
- Licensing & Approvals: Secure, track, and renew critical hotel operational licenses including liquor licenses, health/sanitation certificates, building safety clearances, and commercial lodging permits.
- Compliance Checks: Stay updated on Karnataka state hospitality bylaws and ensure the establishment remains fully compliant during routine or surprise official inspections.

VIP & Delegation Coordination

- - High-Profile Guest Management: Act as the dedicated protocol officer for visiting government officials, corporate executives, and international diplomats.
- Inter-Agency Logistics: Coordinate directly with embassy staff, security detail (Z-plus or local police escorts), and travel teams to ensure secure transport and custom boarding logistics.
- Custom Protocol:



Oversee personal guest requirements, language translation assistance, and itinerary adjustments seamlessly.

Event Support & Crisis Resolution

- - MICE Event Support: Facilitate necessary local municipal permissions and temporary event permits for large scale corporate exhibitions, celebrity galas, or open-air lawn events.
- Conflict & Incident Remediation: Act as the lead problem solver if any legal, municipal, or community disputes arise affecting hotel operations or client events.

Required Skills & Experience Education & Experience

- - Degree: Bachelor's degree in Hospitality Management, Public Relations, Corporate Communications, Law, or Business Administration.
- Track Record: 10–20 years of experience in a liaisoning or public relations capacity, with preference given to professionals from 4/5-star hotels or premium commercial real estate sectors in Bangalore.

Key Competencies

- - Local Language Fluency: Fluency in Kannada is critical for effectively navigating local government departments. High proficiency in English is required for corporate and international stakeholder communication.
- Networking Ability: A strong, existing professional network within Bangalore's administrative and bureaucratic departments.
- Negotiation & Diplomacy: Exceptional conflict resolution skills, high emotional intelligence, and the ability to maintain composure under high-pressure scenarios.

📌 Liaison Officer - Corporate Office Ulsoor Bangalore (Bengaluru)
🏢 Rosetta Hospitality
📍 Bengaluru