Job Title: Subject Matter Expert (SME) – Fixed Access Network Job Purpose As a Subject Matter Expert, you are responsible for maintaining and supporting access networks like HFC and FTTH across customer operations. The SME plays a pivotal role in establishing network engineering guidelines and standards for deploying, operating, and maintaining customer access networks.

Key Responsibilities

- Deploy, configure, upgrade, modify, and retire access platform elements.
- Develop and maintain access platform standards and operational practices, integrating industry best practices.
- Lead engineering efforts on access platform implementation projects and handovers to Local Operations.
- Conduct access platform surveys and audits.
- Supervise all customer network elements and ensure compliance with customer quality standards.
- Create and review detailed configuration procedures (MOPs).
- Configure, integrate, and verify access platform elements.
- Maintain access platform administration records, diagrams, and configurations.
- Manage and control access platform resources and capacity.
- Assess and maintain access network service continuity, performance, and quality.
- Provide operational support for major access network incidents as requested.
- Create and maintain troubleshooting and repair procedures.
- Identify service analysis and diagnostics tools and methods.
- Lead access platform disaster recovery and restoration efforts.
- Lead technical discussions and solutions with vendors, suppliers, and technology manufacturers.
- Perform other duties as requested by your supervisor.

Knowledge & Experience: Preferred Education/Qualifications





- Bachelor’s degree in Computer Science, Electronic Engineering, or a related field, or equivalent work experience.
- Industry and vendor-specific certifications and training in Access Networks (e.g., Commscope, Nokia, Viavi, etc.).
- Expert-level experience with Access Networks, particularly in capacity management and operations.
- Expert-level experience with Access Network Platforms, including Serassure, Viavi, EMS, FAN, ACS.
- Advanced knowledge of HFC and DAA access networks.
- Advanced knowledge of FTTH access networks.

At least 8 years of relevant skilled experience:

- Expert-level proficiency in large-scale access networks (Cisco, Commscope, Huawei, Nokia, Adtran).
- Advanced knowledge of access network architecture, topology, planning, design, and implementation.
- Expert knowledge of optical network transport technologies: ROADM, DWDM, OTN switching (G.709), GMPLS, SDN, Ethernet.
- Experience in writing MOPs, BOMs, HLD, LLD, engineering as-built documentation, Engineering Book, IP Books.
- Experience with access network deployments across multiple geographies and with third-party vendors.
- Proven experience in project management techniques, including planning, resource allocation, prioritization,



and escalation within an international telecom/service provider environment.
- Knowledge of data networks, broadband, and fixed access platforms.

Skills & Abilities:

- Innovation with a Customer Focus:
- Embrace innovative and improved ways to enhance customer satisfaction.
- Encourage customer-led thinking, where customer needs drive product and process enhancements.
- Promote and take ownership of improvements for a seamless customer experience.
- Recognize the customer experience as a shared responsibility across all departments and individuals.
- Entrepreneurial Drive for Results:
- Identify and effectively address core problems.
- Align priorities with company goals for outcome-oriented decision-making.
- Streamline decision-making processes for effectiveness and efficiency.
- Foster an environment of continuous improvement and innovation.
- Lives One Company:
- Promote a unified "One Company" approach that fosters collaboration across all business areas.
- Leverage best practices and knowledge-sharing across the organization.
- Demonstrate the ability to analyze, interpret data, and communicate effectively both verbally and in writing.
- Communicate clearly and professionally with employees, customers, suppliers, in person, on the phone, and in written communications.
- Make effective decisions and solve problems while working under pressure, prioritize tasks effectively, and manage multiple projects simultaneously.

Qualifications Bachelors Degree Range Of Year Experience-Min Year 7

Range Of Year Experience-Max Year 9

📌 Lead Network Engineer (Noida)
🏢 Infinite Computer Solutions
📍 Noida